Floor Lead (Retail) (Part-time)

About the role

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Manage inventory, participate in execution of inventory & cycle counts, mitigate shrink, and support in fulfilling orders.
• Maintain visual merchandising standards, fix displays, and engage with team members on visual merchandising practices.
• Onboard new talent, assess employee performance, and adhere to company policies and compliance practices.

Qualifications

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.

Skills

• Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Strong interpersonal and communication skills.
• Ability to work evenings, weekends, and holidays.

Benefits

• Paid sick days.
• Monthly retail bonus program.
• A robust in-house retail learning program.
• Generous product discount!

Pay

This role currently has a base pay range of $X - $X per annum based on a candidate’s experience and qualifications.

Schedule

Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Company Values

RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence
CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions
EMPOWERED OWNERS | Treat the company like your own, take initiative
FIND A WAY | Seek simple, creative solutions, and act fast
DRIVE RESULTS | Be clear on your goals and be relentless in achieving them
TEAM FIRST | Value team success over personal ego

Accessibility

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.