Floor Lead (Retail) (Part-time)

About the role

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Manage inventory, participate in execution of inventory & cycle counts, ensure teams have proper technology in place and troubleshoot where needed.
• Support in fulfilling orders, participating in back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Support in mitigating shrinkage, identifying and escalating opportunities, gaps, risks and roadblocks with urgency and partnering with cross-functional teams to resolve.
• Maintain visual merchandising standards, validate display integrity, and flag inefficiencies.
• Onboard new talent, assess people against performance review criteria and KPIs, build healthy relationships with people and establish a positive and engaging work environment.
• Adhere to and validate policies and compliance practices in employee relations.

Requirements

Experience in a high volume retail environment. Adaptable with the ability to think creatively and quickly. Excellent organization and analytical skills. Critical thinking ability - identify potential challenges and develop action plans.

Qualifications

• Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Skills

• Proficient in using point-of-sale systems, inventory management software, and other retail technology.

Benefits

• Paid sick days.
• Monthly retail bonus program.
• A robust in-house retail learning program.
• Generous product discount!

Pay

This role currently has a base pay range of $23 - $26 per annum based on a candidate’s experience and qualifications.

Schedule

Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Company Values

• RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence
• CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions
• EMPOWERED OWNERS | Treat the company like your own, take initiative
• FIND A WAY | Seek simple, creative solutions, and act fast
• DRIVE RESULTS | Be clear on your goals and be relentless in achieving them
• TEAM FIRST | Value team success over personal ego

Accessibility

We do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.