Floor Lead (Retail) (Part-time)
About the role
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.
Responsibilities
- Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- Manage inventory, participate in execution of inventory & cycle counts, support in maintaining organizational integrity, and troubleshoot issues.
- Support in mitigating shrinkage and escalations, flag inefficiencies, and ensure efficient order fulfillment and storage.
- Maintain visual merchandising standards, participate in coaching, and ensure adherence to brand standards.
- Onboard new talent, assess performance, engage employees, and adhere to policies and compliance practices.
Requirements
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organization and analytical skills.
- Critical thinking ability - identify potential challenges and develop action plans.
Qualifications
- Ability to stand for 8 hours, lift up to 50 lbs.
- Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.
Skills
- Proficient in using point-of-sale systems, inventory management software, and other retail technology.
Benefits
- Paid sick days.
- Monthly retail bonus program.
- A robust in-house retail learning program.
- Generous product discount!
Pay
This role currently has a base pay range of $22 - $24 per annum based on a candidate’s experience and qualifications.
Schedule
Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.
What you'll bring to the team
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organization and analytical skills.
- Critical thinking ability - identify potential challenges and develop action plans.
Accommodation / Accessibility
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Company Values
RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence
CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions
EMPOWERED OWNERS | Treat the company like your own, take initiative
FIND A WAY | Seek simple, creative solutions, and act fast
DRIVE RESULTS | Be clear on your goals and be relentless in achieving them
TEAM FIRST | Value team success over personal ego
Company Purpose
Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. Success, for us, means living our values relentlessly.