FLOOR ATTENDANT - VLT

About the role

A VLT Floor Attendant is a key customer service provider on the gaming floor. They service and build relationships with our players.

Responsibilities

• Making change for guests on the floor
• Instructing guests in playing games and fixing minor paper and coin jams
• Filling of coin in the gaming terminals when they require it
• Rendering of hand pays and Jackpots to guests
• All other duties as assigned

Qualifications

• Must be 100% customer service focused
• Possess good interpersonal skills
• Ability to work in a fast paced & demanding environment
• Must take two-hour training class for all Video Lottery terminals and become knowledgeable about how to play all games offered here
• 1-year Customer Service a plus
• Must be able to obtain and maintain appropriate licensing
• Must be able to pass a background investigation
• High School Diploma or equivalent

Additional Requirements

• Must be able to stand/walk/sit for extended periods
• May be exposed to working in a noisy, smoke/secondary smoke environment
• Must be at least 21
• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period