Floating Services Coordinator I (Station Center)

About MidPen

MidPen builds communities that change lives. Founded in 1970, we focus on providing safe, affordable housing of high quality to those in need, fostering stability and opportunity for residents, and promoting diverse, harmonious communities.

We develop affordable housing, manage properties, and offer support programs. With more than 130 properties and 20,000 residents, we are recognized as a leader in non-profit affordable housing development. We are proud to be certified as an official Great Place to Work® in 2025.

Property Name: Regional Floater - Serving Alameda County and the North Bay Area

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach (door-to-door, phone, email) to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Qualifications

• Demonstrated customer service orientation and strong relationship and community-building skills.
• Solid judgment, discretion, and problem-solving skills when working with families and students.
• Desire to work with high needs and untapped populations.
• Strong attention to detail and organizational skills.
• Excellent reading, writing, and verbal communications skills.
• Ability to effectively use technology tools like Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, etc.
• Ability to travel between properties and occasionally stand/walk, reach, grasp, and lift up to 15 pounds.
• Education and Experience: High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; Progress towards a 2-year or 4-year college degree preferred. Minimum of one (1) year experience working in families, adults, and youth in a diverse population, youth (5-12 age range) in a classroom or after school setting, older adults/elderly support and service, and experience supporting program and service implementation and coordination.

Working Conditions

• Available to work 9:00 AM - 6:00 PM, Monday through Friday & a minimum of one but up to two or more evening(s) until 7:00 PM.

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting.
• Sometimes stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds.
• Rarely twist/bend/stoop/squat, kneel/crawl.

Benefits and Compensation

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EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.