Floating Service Supervisor

Thalhimer is seeking a motivated and skilled Floating Service Supervisor to oversee apartment maintenance in Richmond, VA. This full-time position offers a dynamic and rewarding environment where no two days are the same.

About the role

As a Service Supervisor, you'll lead the maintenance efforts for our property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks—from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.

A standout Service Supervisor leads by example—confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.

Responsibilities

• Overseeing and completing apartment maintenance and repairs
• Managing work orders and apartment turnovers
• Performing preventative maintenance to keep all systems running smoothly
• Leading maintenance team members, providing guidance and support
• Maintaining a high standard of customer service and property upkeep

Requirements

• 3 - 5+ years of experience in residential property maintenance (or similar fields)
• CFC and HVAC certification required
• Strong training in plumbing and electrical systems
• Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)
• A valid driver's license and the ability to travel between properties if needed
• Strong leadership and communication skills
• A positive, solution-oriented attitude and exceptional problem-solving abilities

Benefits

• Competitive pay
• $3,000 sign-on bonus
• Comprehensive benefits including medical, dental, and vision
• Paid leave
• 401(k) plan
• Employee Stock Ownership Plan (ESOP)