Floating Personal Banker II

About the role

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. They use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy.

Responsibilities

• Asking personalized questions to convert every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that will meet their needs
• Individually creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals
• Creating sales opportunities and growing UMB's customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
• Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards
• Challenging your daily key performance metrics to elevate personal goals, while balancing competing priorities and providing the unparalleled customer experience
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• Two years of retail banking sales experience or other relevant experience
• Reliable transportation and ability to work branch hours, including weekends and some evenings
• The ability to obtain a NMLS registration within 90 days
• The ability to learn products, services, and procedures quickly and accurately
• Basic math skills and ability to problem solve while operating within established risk parameters/tolerances
• The ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
• The ability to use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives
• The ability to communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes
• The ability to demonstrate attention to detail whether completing documents or explaining features and benefits
• The ability to coach others as a sales mentor

Qualifications

• Strong business development capabilities for proactively growing your own personal book of business by successfully using campaign offers, prospecting leads, service-to-sales conversations as well as leveraging centers of influence for referrals
• The ability to thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes
• The ability to communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes
• The ability to demonstrate attention to detail whether completing documents or explaining features and benefits
• The ability to coach others as a sales mentor

Skills

• Expert product knowledge
• Conversation skills
• Customer engagement
• Financial solutions
• Product knowledge
• Customer interactions
• Loan pipeline management
• Customer education
• Business development
• Proactive sourcing
• Document completion
• Financial planning
• Problem-solving
• Customer relationship building
• Financial advising
• Customer satisfaction
• Financial well-being

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Variety of associate banking benefits

Pay

Targeted compensation for this opening is $23-24/hr.

Schedule

Branches within the Denver market and surrounding areas (mileage reimbursement provided)