Floating Patient Coordinator

About the role

SportsMed Physical Therapy is a leading Physical Therapy Practice in New Jersey seeking a Floating Patient Coordinator to join our growing team. This position works across multiple locations throughout Passaic County, including Clifton, Passaic, Garfield, and Fair Lawn. Our facilities feature state-of-the-art equipment focused on outpatient sports medicine and orthopedic conditions, and our mission is to make each therapy center a patient-friendly, welcoming environment.

The Patient Coordinator assists patients and visitors at our Physical Therapy Centers, handling daily front desk operations including scheduling and rescheduling appointments, communicating with insurance companies for benefit verification and authorization, and ensuring accurate, timely data entry. This role supports the team in meeting and exceeding office goals and offers significant growth opportunities within SportsMed Physical Therapy.

Responsibilities

• Welcome patients and visitors in person or by telephone, answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications.
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against schedule, and reminding providers of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures and reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

Requirements

• Ability to work in a fast-paced environment.
• Multitasking skills.
• Flexibility.
• Professional telephone skills.
• Excellent customer service skills.
• Superior time management.
• Organization skills.
• Attention to detail.
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook).
• Focus on quality.
• Professionalism.
• Experience working in a physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service.
• Bilingual Spanish preferred.

Benefits

• Excellent career growth opportunity.
• Competitive pay based on experience and added value.
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays.
• 401(k) with 4–8% match based on tenure.

Pay

$22.00 – $25.00 per hour.