Floating Leasing Specialist

About the Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent must possess a high degree of professionalism and positive engagement for our residents and workforce.

• An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff.
• Your success and purpose are driven by the relationships built within your communities, including vendor partners, regulatory, and social services partnerships.
• Adopt a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the organization and the communities.
• An Authentic Attitude – Consistently demonstrate an open and professional attitude when accessing and resolving resident and staff concerns, including seeking resources throughout the organization.
• An Approach that is Positive and Professional – Demonstrate active listening and ensure each resident and staff member feels seen, heard, and valued.

Responsibilities

Customer Service & Sales

• Provide A+ customer service at all times.
• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and available “market-ready” units; communicate related service needs to the Community Manager.
• Demonstrate community and apartment/model, applying product knowledge to prospect needs; close the sale.
• Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
• Update availability report and process applications for approvals.
• Ensure the apartment is ready for move-in on the agreed date.
• Follow up on prospects that did not close and attempt to close the sale again; refer to sister communities if needed.
• Secure new resident signature(s) on appropriate paperwork prior to move-in.
• Orient new residents to the community.
• Assist in monitoring renewals; distribute and follow up on renewal notices.

Administrative

• Accept rental payments.
• Type lease and complete appropriate paperwork; input information on the Yardi System accurately and on a timely basis.
• Maintain current resident files.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits; listen to resident requests, concerns, and comments.
• Complete maintenance service requests quickly and inform the maintenance team.
• Answer questions for residents about community, repairs, rent, rules, etc.
• Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests daily.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community.
• Assist in planning resident events; attend and participate as a host when directed.

Adherence to Property Management Rules, Regulations, and Guidelines

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.

Requirements

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Low-income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge: Windows (Word, Excel), internet, and email.
• Working knowledge of Yardi Voyager Property Management software.

Physical Demands & Working Conditions

• The incumbent is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site; may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

Benefits

• Comprehensive benefits: health, dental & vision.
• 401(k) retirement plan.
• Personal time off and paid holidays.
• Growth opportunities based on achievement with an emphasis on promoting from within.
• Development opportunities including online training platforms, training classes, and one-on-one coaching.

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Pay

Compensation Range: $22 - $24 USD per hour.