Floating Lead Maintenance Technician - Multifamily

Position Summary

The Floating Lead Maintenance Technician is responsible for upholding the physical integrity of the assigned community by ensuring a clean, safe, and well‑maintained living environment for residents, visitors, and staff. This role preserves property value, enhances resident satisfaction, proactively anticipates and resolves issues, implements preventative maintenance, and trains and mentors all maintenance personnel to provide strong operational support and consistent, high‑quality service delivery.

Key Responsibilities

• Operational Oversight
  • Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition.
  • Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more.
  • Identify and label all utility cut‑offs and sewer cleanouts; maintain corresponding property maps.
  • Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds.
• Leadership & Training
  • Train and mentor maintenance assistants and team members, promoting a “safety‑first” culture.
  • Conduct regular safety meetings and ensure team‑wide compliance with HAZCOM standards and regulations.
  • Approve and delegate service requests, overseeing completion and providing hands‑on support when needed.
  • Maintain knowledge of the property maintenance budget and obtain management approval for major expenses.
• Maintenance Coordination
  • Establish and manage systems for prompt resident service, aiming to complete work orders within 24 hours when possible.
  • Schedule on‑call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager.
  • Perform and schedule preventative maintenance for all equipment and common areas.
  • Coordinate with external vendors as needed and ensure all maintenance work meets company standards.
• Resident Relations
  • Promote exceptional customer service and ensure timely response to resident concerns and service requests.
  • Conduct move‑in/move‑out inspections and review notices to vacate to improve retention efforts.
  • Maintain high resident satisfaction and implement initiatives to foster a sense of community.
• Compliance & Reporting
  • Maintain complete and accurate records for leases, inspections, renewals, and permits.
  • Submit weekly and monthly reports to the corporate office and participate in corporate management meetings.
  • Ensure the property remains in compliance with licensing and safety regulations.

Qualifications

• Minimum 3 years of experience in multifamily property maintenance or a related field.
• Proven leadership and organizational skills with the ability to manage staff and daily operations effectively.
• Strong understanding of state lease forms, Fair Housing laws, and the Property Code.
• Proficiency in property management software (e.g., OneSite and/or Yardi) and the Microsoft Office Suite.
• Excellent interpersonal, communication, and customer service skills.
• Ability to multitask and adapt in a fast‑paced, deadline‑driven environment.
• Required CPO & HVAC certifications.
• Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on‑call schedule for emergencies.

Work Environment & Physical Demands

This full‑time, on‑site position involves frequent physical activity: standing, bending, squatting, kneeling, climbing stairs and ladders, pushing/pulling, reaching overhead, gripping, and handling tools and equipment. Tasks require precise manual work and regular documentation (inventory and maintenance reporting). Vision demands include reading manuals, caution labels, and completing written documentation accurately, as well as observing small details both up close and at a distance. Hearing is essential for diagnosing repairs and communicating with staff, vendors, and residents. The role requires frequent indoor work and outdoor tasks in all weather conditions, occasional exposure to fumes, solvents, adhesives, and confined spaces, and the ability to work in awkward positions or tight spaces.

Driving & travel requirements include frequent use of personal transportation to pick up supplies or respond to service calls, availability for after‑hours “on‑call” rotations, occasional emergency travel to property sites, a valid driver’s license, current auto insurance, and occasional pickups or deliveries to the corporate office.

Schedule

Full‑time (40 hours per week) with occasional weekend availability and a rotating on‑call schedule to provide 24/7 emergency coverage.

Benefits

• Low‑cost health, dental, and vision insurance.
• Life and disability coverage.
• Voluntary wellness plans (critical illness, accident, hospital indemnity).
• Employee Assistance Program.
• PTO & Sick Time, Paid Holidays, Birthday Leave, Work Anniversary Leave.
• Opportunities for professional growth and development within a supportive, people‑first culture.