Floating Assistant Office Manager

Responsibilities

• Ensure each Front End associate provides fast, friendly, and efficient customer service.
• Oversee the entire Front End operation including customer checkout, bottle return, cleaning, and parking lot/sidewalk area.
• Affirm compliance with all front end policies and procedures.
• Aid the Customer Service Manager in communicating and enforcing company programs.
• Provide high-level customer service and courtesy at all times.
• Work within company 5S efficiency standards.
• Ensure each associate asks for an AdvantEdge Card, smiles, and acknowledges customers.
• Be aware of and control shrink-related items.
• Train and supervise cashiers, bottle associates, and service clerks.
• Schedule associates and perform administrative tasks.
• Maintain cashier controls and security in accordance with company policies.
• Maintain cash controls and adhere to over/short policies.
• Ensure adequate supplies for the Front End area and maintain expense control.
• Control cash collection from registers according to company policies.
• Keep detailed and accurate cashier logs for audit purposes.
• Assist the Customer Service Manager in managing Front End expenses.
• Ensure accurate and efficient processing of customer orders.
• Record and address pricing errors promptly.
• Maintain a neat, clean, and organized workspace.
• Ensure the Front End area remains neat, safe, clean, and compliant with company and state sanitation regulations.
• Maintain efficiency standards among Front End associates.
• Perform other related duties as assigned.

Requirements

• Honesty, reliability, integrity, and professionalism.
• Strong communication skills.
• Basic literacy and computer skills.
• At least 6-12 months of related experience.
• High school diploma or equivalent.
• 1-3 years of related experience.

Physical Requirements

• Bending: Constant (5-8 hours)
• Exposure to Cold: Occasional (1-3 hours)
• Exposure to Hot: Occasional (1-3 hours)
• Grasping/Finger Movement & Dexterity: Left/Right Hands: Constant (5-8 hours)
• Lifting: Frequent (3-5 hours up to 25 lbs), Occasional (1-3 hours up to 50 lbs), Occasional (1-3 hours up to 75 lbs)
• Sitting: Occasional (1-3 hours)
• Squatting/Kneeling: Constant (5-8 hours)
• Pivoting: Constant (5-8 hours)
• Pushing/Pulling: Occasional (1-3 hours)
• Standing: Constant (5-8 hours)
• Twisting: Constant (5-8 hours)
• Walking: Constant (5-8 hours)

EQUIPMENT USED

• Computer applications
• Phone
• Calculator
• Register
• Banking equipment
• Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated: June 2008.

Our Company

• Does not discriminate based on race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.