Floater Teller/Branch Service Specialist - Mill Plain

About the role

We’re in the financial services industry, but we’re not a bank. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members and our community. OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance and providing opportunities to truly make a difference.

Responsibilities

• Provide exceptional member service including eye contact, welcome greeting, thanking the member by name, interest and willingness to help, energetic body language and tone, friendly comments and ensuring members’ needs are fulfilled
• Perform and document over-the-counter transactions as identified in the teller habit pattern
• Understand and determine acceptability of negotiable items and member identification
• Identify and address member questions and concerns to offer solutions
• Listen for clues to identify cross-sale opportunities and refer to appropriate staff or open product/service as appropriate
• Assist with lobby management traffic to ensure members are helped in a timely manner and feel welcome
• Keep informed on up-to-date financial services and tools offered by the Credit Union and educate members on new services and tools available
• Maintain cash drawer and balances within established guidelines
• Lift 50-pound bags of coin as required
• Stand for extended periods up to four hours at a time
• Perform any additional duties as required by the Management Team

Knowledge, Skills & Abilities

• Ability to coordinate a variety of assignments simultaneously and prioritize work
• Ability to work effectively as part of a team and individually to consistently meet and exceed set goals
• Proficient in counting cash, arithmetic, ten-key and basic computer skills
• Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills

Job Qualifications

• High School graduate or GED required
• A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required
• Bilingual skills are highly desired

Pay

Starting pay: $22.00 per hour with no previous banking experience. Floater Tellers receive a 10% differential, meaning you will receive a premium of 10% on top of all hours paid. Please be aware that this differential is subject to change or dissolution at any time.