Floater/Medical Transport Direct Support Professional (Residential Services) Lafayette/Rayne LA

As a Residential Floater/Medical Transport Direct Support Professional (DSP) at Arc of Acadiana, you will transport participants to medical appointments throughout the Rayne and Lafayette service areas, ensuring safe and timely arrivals, providing support during appointments, and completing required documentation. This full-time position guarantees a minimum of 32 hours per week, with potential for 40 or more hours based on appointment schedules, staffing, and operational needs. When not providing medical transportation, you will work as a DSP in assigned Community Group Homes, with flexibility to cover any shift or home within the service area.

Pay

Starting pay rate is $13.00 per hour, including a $0.50 per-hour differential for scheduling flexibility, assigned on-call responsibilities, and coverage expectations.

Schedule

Medical transportation is generally scheduled Monday through Friday between 6:00 a.m. and 4:00 p.m., with hours varying based on appointment times, including early-morning laboratory visits. Residential coverage may include 12-hour day or night shifts in the Rayne and Lafayette service areas. Weekend, holiday, on-call, and additional coverage may be required based on operational needs.

Responsibilities

Medical Transportation & Appointment Support

• Safely transport participants to and from medical, dental, therapy, laboratory, and other healthcare appointments.
• Review appointment information and ensure required documents, identification, and medical information are available before departure.
• Assist participants with entering and exiting vehicles and healthcare facilities.
• Remain with participants and provide appropriate supervision and support throughout appointments.
• Communicate relevant information to healthcare providers within the scope of the position.
• Obtain appointment summaries, instructions, prescriptions, and follow-up information as directed.
• Promptly communicate appointment outcomes and concerns to the Program Manager, nursing staff, or other appropriate personnel.
• Complete required transportation, mileage, appointment, and participant documentation accurately and on time.
• Conduct required vehicle checks and promptly report safety or maintenance concerns.

Residential DSP Coverage

• Assist participants with bathing, dressing, grooming, toileting, feeding, mobility, personal hygiene, and other activities of daily living.
• Encourage independence, personal choice, and participation while providing appropriate supervision.
• Assist with medication administration after completing required training and certification.
• Observe participants for changes in health, behavior, or condition and report concerns promptly.
• Assist with meal preparation, cleaning, laundry, and maintaining a safe and orderly home.
• Complete progress notes, logs, shift reports, incident reports, and other required documentation.
• Remain awake, alert, and with participants throughout assigned shifts.
• Follow safety procedures, emergency protocols, individual support plans, and agency policies.

Teamwork & Professional Conduct

• Report directly to the Program Manager, who will coordinate schedules, hours, assignments, and productivity.
• Follow site-specific direction from the Home Manager while assigned to a Community Group Home.
• Communicate respectfully and professionally with participants, families, healthcare providers, coworkers, and community partners.
• Maintain the confidentiality of participant and agency information.
• Attend required meetings, training, and in-service education.
• Remain flexible and responsive to changing appointment and staffing needs.

Training & Support

• Required safety, transportation, and residential training.
• Certified Medication Administration training within six months of hire and support with state testing.
• Ongoing guidance and support from the Program Manager and residential leadership.

Requirements

• High school diploma or equivalent required.
• Previous direct-support, caregiving, transportation, or residential experience preferred but not required.
• Must possess a valid driver’s license, maintain an acceptable driving record, and be eligible for coverage under Arc of Acadiana’s automobile insurance policy.
• Comfortable operating agency vehicles, including vans.
• Dependable, compassionate, organized, and able to work independently.
• Able to follow instructions, communicate clearly, and use good judgment.
• Able to manage appointment schedules and complete accurate documentation.
• Available for early mornings, varying shifts, weekends, holidays, assigned on-call coverage, and schedule changes based on program needs.

Benefits

• Guaranteed minimum of 32 hours per week.
• Medical, dental, and vision insurance for eligible employees.
• Paid time off and sick time.
• Retirement plan options for eligible employees.
• Employee assistance and wellness resources.
• Ongoing training and opportunities for growth.

Physical Requirements

• Ability to stand, walk, bend, lift, and assist participants with mobility and daily activities.
• Ability to safely assist participants entering and exiting vehicles.
• Ability to remain awake and alert during assigned shifts.
• Ability to respond promptly and appropriately during emergencies.

Work Environment

• Frequent travel throughout the Rayne and Lafayette service areas.
• Medical offices, healthcare facilities, community settings, and Community Group Homes.
• Direct interaction with participants requiring varying levels of supervision and support.
• Flexible scheduling based on appointment, staffing, and operational needs.