Floater - Customer Service Representative

About the role

A Community Teller supports banking transactions and customer service at branch locations.

Responsibilities

• Greet customers and provide friendly, courteous service.
• Handle deposits, cash checks, sell cashier’s checks, and process loan and mail deposits.
• Maintain cash vault, balance cash drawers, and prepare related reports.
• Recommend bank technology solutions to enhance customer experience.
• Refer customers to appropriate staff for account services and inquiries.
• Support compliance with banking laws and internal policies.
• Provide technical guidance and training to fellow Customer Service Representatives.
• Support safe deposit services, ATM balancing, and coin verification.
• Assist in non-paying activities as needed.

Requirements

• High school diploma or equivalent; business or accounting emphasis preferred.
• At least 2 years of customer service experience.
• Proficient reading, writing, math, communication, and interpersonal skills.
• Ability to operate office machines and lift up to 50 lbs.

Key Attributes

• Demonstrates helpfulness, adaptability, and trust-building.
• Dedication to service excellence.