Customer Contact Floater

About the role

Kitsap Mental Health Services (KMHS) is seeking a Customer Service Floater to support front-desk and client contact operations across multiple KMHS locations. In this role, you will provide consistent, high-quality customer service by stepping in where coverage is needed, supporting client scheduling, registration, and communication. This position is well suited for someone who is adaptable, service-oriented, and comfortable working in a fast-paced healthcare environment.

Responsibilities

• Provides a positive first impression of Kitsap Mental Health Services to clients and visitors by extending a cordial welcome and assisting with needs.
• Maintains and schedules appointments following agency scheduling policies.
• Performs patient registration tasks to facilitate customer service (e.g. schedules patient appointments, takes phone calls, register and update demographics for client accounts).
• Ensures positive agency communication by answering telephone calls in a prompt, professional and courteous manner.
• Returns messages left on voicemail system.
• Screens calls, takes messages, and provides information.
• Answers questions regarding client appointments.
• Updates client’s billing information.
• Processes payments and co-payments.
• Maintains and manages clients records
• Keeps the lobby entrance tidy (e.g. picks up trash) and alerts housekeeping or maintenance of more extensive needs.
• Provides direction and wayfinding assistance to clients and visitors

Requirements

• Minimum two years of job-related experience

Preferred Qualifications

• High School Diploma or GED
• Coursework in medical/psychiatric terminology
• Experience using an Electronic Medical Record (EMR)

Benefits

• Comprehensive Coverage: Health, Dental & Vision
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2MorrowHealth)
• Collaborative, Supportive Team Environment

Pay

Hiring Range: $20.00 - $21.97 per hour