Float Teller

About the Role

A Float Teller specializes in enhancing the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. This role involves traveling to different branches within a designated area to assist staff as needed.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in key moments.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
• Actively engage in lobby management, greeting customers, and proactively addressing their immediate needs.
• Accurately balance and process customer transactions efficiently while following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints accurately in the appropriate system.
• Transition identified sales opportunities and introduce customers to appropriate banking partners.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering), BSA (Bank Secrecy Act), and KYC (Know Your Customer) related activities.
• Adhere to compliance and operational risk controls in accordance with Company or regulatory standards.
• Promote an inclusive environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of audit points and issues raised by regulators.
• Perform other related duties as assigned.

Scope of Responsibilities

This position is responsible for providing exceptional service to branch customers and resolving routine problems in a timely manner. The role requires empathy, customer-centricity, flexibility, digital fluency, entrepreneurial spirit, and critical thinking to support the Company’s culture and brand. The position also involves interacting with internal teams to resolve branch-related operational issues efficiently and staying current on operational changes to assist in managing preventable losses and reducing fraudulent activity.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months of customer service experience, including data entry and/or cash handling.
• Ability to travel easily between branches as needed.
• Proven verbal communication and interpersonal skills.
• Demonstrated exceptional customer service.
• Strong organizational, time management, and prioritization skills.
• Proficient with internet user-level technology.

Preferred Qualifications

• Bilingual skills based on branch needs.

Physical Requirements

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5–30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open, face-to-face work environment.

Pay

The pay range for this position is $20.00 - $30.41 hourly (USD). The successful candidate’s compensation will be informed by their specific combination of knowledge, skills, and experience.

Location: Derry, New Hampshire, United States of America