Float Sales & Service Representative (Float Bank Teller)

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

Responsibilities

• Service Standards – Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting bank initiatives and leveraging tools to enhance activities.
• Operations and Administration – Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. Results may include accountability for individual contribution as well as team performance.
• Float Position – Provide coverage to branches in Warrenton (home branch), Henderson, Spring Hope, and Williamston as needed; mileage reimbursed.

Qualifications

• High School Diploma or GED.
• At least six months of customer service experience.
• Preferred experience in sales.
• Valid driver’s license; frequent driving required (bank car not provided).

Skills

• Financial literacy.
• Knowledge of retail banking products and services.
• Branch banking operations.
• Written and verbal communication.
• Transaction processing.
• Interpersonal communication – comfortable proactively engaging in conversation.
• Customer service – professionalism and empathy.
• Adaptability – ability to learn and adapt quickly to new information and technology.
• Teamwork – building strong working relationships.
• Flexibility – handling multiple demands and shifting priorities efficiently.
• Agility – processing information and moving quickly through problem resolution.

Benefits

First Citizens Bank offers a competitive, thoughtfully designed benefits program. More information can be found at https://jobs.firstcitizens.com/benefits.