Float Relationship Banker - Southwest TN Region Offices

Responsibilities

• Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.
• Foster and strengthen retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.
• Cook up and coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business such as the Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management.
• Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer services.
• Execute retail banking initiatives and strategies through consultative relationship management.
• Cross sell products and services and perform related clerical functions, such as account and customer maintenance.
• Originate, retain, and maintain customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.
• Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests, may be in person, by phone, virtual, and/or digital/website (including processing teller transactions, as needed).
• Act as advocate of digital product adoption for customers and internal support for branch associates.
• Absorb and assist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as needed.
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
• Deliver a consistent, high level of service within our Serving More standards.

Requirements

• The expectation is for this role is to travel between the Southwest Tennessee Region Offices for coverage as needed.
• Operating and potential working hours in this region are Monday through Friday 8:00am - 5:00pm.
• The home office for this position is the Munford office.
• The office locations to be covered are: Memphis, Atoka, Millington, Arlington, Munford, Oakland, Bartlett, and Collierville.
• This position is hourly and full-time.
• A minimum of 37.5 hours is required per week in order to maintain eligibility for full-time status.
• Generally, this position will require 37.5 - 40 hours per week.