Float Relationship Banker

About the role

We have a Unique opportunity to join our team as a full-time Float Relationship Banker based in our Whitinsville Branch location! We are a group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about forming relationships with customers, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for – then come join us!

Responsibilities

• Continually exceeds customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.
• Serve as customers' single point of contact on all UniBank products and services.
• Processes a variety of teller and platform transactions quickly with minimal or no errors according to established bank policies.
• Cross sells products and services and makes appropriate referrals to other staff members and departments to ensure customer needs are met.
• Verifies all transactions and proves cash drawer upon completion of assigned shift to ensure compliance with UniBank Standards of Performance Policy.
• Sets up new accounts, certificates of deposit, and all other products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system.
• Takes consumer loan applications with a focus on cross-selling other bank products and services.
• Retains existing customers and develops new customer relationships.
• Implements all sales strategies, including new products and services and participates in business development and outreach as directed by management.
• Proactively resolves customer complaints.
• Works in a team setting on various projects including employee contests, sales programs, etc.
• Adhere to established standards, policies and procedures.
• Delivers strong community visibility.
• Participates in community and networking events.

Requirements

• High school diploma or equivalent required; Associates Degree preferred.
• Experience with cash handling, customer service, and sales required.
• Previous experience retail banking preferred.
• Strong verbal, written, math, customer service, sales, PC and operational skills.
• Ability to work independently and in a team environment.

Qualifications

• Knowledge of UniBank’s products and services.
• Ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle confidential information.

Skills

• Customer Service
• Sales
• Financial Products Knowledge
• Computer Skills
• Teamwork

Benefits

Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer.

Pay

The estimated base hourly rate for this position is $21.00/hr to $25.00/hr.

Schedule

Full-time position.