Float Program Manager - Sheltering ARCHES CRP & HYS

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty. Our Vision: We envision a just future, where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth. Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits—but we consider the best benefit here to be the reward of helping those in our community live better lives.

About the role

The Float Program Manager for the Community Resource Program and Home Youth Services Sheltering departments will administer programming aimed at providing a safe, warm place with vital services for the area's homeless population. This position will provide direct supervision of program staff, oversee project operations, and develop program policies for 24/7 shelters. The role monitors multiple grants allocated to CRP and HYS by community partners.

Responsibilities

• Manages the day-to-day operations of ARCHES/HYS sheltering services.
• Provides support to staff when client interactions escalate.
• Establishes and maintains active working relationships with law enforcement, neighbors, and city officials.
• Builds and maintains relationships with volunteers and provides training for a growing volunteer base.
• Participates in internal and external meetings, trainings, and other compliance events.
• Applies for shelter and basic needs services funding to expand service opportunities.
• Adheres to program policies to protect staff, client, and volunteer safety.
• Demonstrates excellence in prioritization tools, Homeless Management Information System (HMIS), and other data-driven protocols.
• Embraces Trauma Informed Care, Motivational Interviewing, recovery, client-centered services, and Harm Reduction strategies.
• Completes spend down of all grant allocations while providing the highest level of client service.
• Provides low-barrier, client-centered processes to services.
• Maintains full compliance with federal, state, and grant funding requirements, ensuring high standards for data quality and compliance.
• Models full compliance with MWVCAA Safety Policy.
• Displays commitment to community-based projects and needs not covered by current grant structures.
• Displays commitment and cooperation with co-located agency partners.
• Attends and participates in annual trainings.
• Ensures consistent on-site attendance and punctuality.
• Able to respond quickly when situations require on-site attendance.
• May be assigned other responsibilities that further program goals and objectives.

Supervisory Responsibilities

• Directly supervises approximately 5 employees over multiple shifts.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• Two or more years of social services experience and a minimum of 1 year of managing or coordinating in a social service field.
• An equivalent combination of relevant education and experience may be accepted.
• Preference given to candidates with shelter experience and experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.
• Driver qualification status required; valid Driver License, insured vehicle available for use on the job, and satisfactory driving record for the previous three years.
• Must pass Oregon Department of Human Services criminal background check.
• Must pass MWVCAA agency background check.
• Must pass pre-employment and random drug/alcohol screens.
• Basic Life Support/First Aid Certification required within the first 30 days of hire.

Skills

• Intermediate to advanced computer skills, proficient in Microsoft Word, Excel, Outlook, database software, online tools, and video conference platforms.
• Ability to read, analyze, and articulate technical procedures, legally binding contracts, and governmental regulations.
• Excellent planning, organization, and time management skills.
• Ability to effectively communicate both orally and in written form.
• Ability to work evenings, weekends, and early morning hours as part of standard shifts.
• Demonstrates tact, diplomacy, and empathy when communicating with clients, staff, and program partners.
• Ability to effectively de-escalate heightened interactions.

Physical and Mental Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.
• Maintains calm disposition and regulates emotions when clients, staff, or others may become escalated.
• Handles pressure from frequent demands for attention, time, and work tasks.
• Attends and engages in required annual trainings.
• Works evenings and weekends when necessary.
• Specific vision abilities required for this position, including frequent hearing and speaking.
• Regularly lifts and/or moves 20 pounds and occasionally lifts and/or moves up to 50 pounds.
• Manual dexterity for handling office equipment.

Work Environment

• On-site work; not eligible for remote work.
• Works in conjunction with ARCHES and community partner programs serving clients experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Indoor work environment with frequent interruptions and demands.
• Works with customers/clients over the phone and in-person.
• Occasional remote work from home.
• Occasional driving in all weather conditions.
• Occasionally exposed to outside weather conditions.
• Variable and flexible work hours.

Schedule

Night Shift

Benefits

• 401k contribution after 1 year.
• Employee Assistance Program.
• Life insurance.
• Health, Vision, and Dental Insurance.
• For some positions, employees may be eligible for company-sponsored continuing education.