Float Patient Service Representative PRN (As Needed)

About the role

This PRN (as-needed) Patient Service Representative position supports multiple facilities across the Austin area, including North Austin, South Austin, Austin Main, Round Rock, Cedar Park, and Pflugerville. The role serves as the first point of contact for patients, handling greeting, registration, information gathering, and payment posting. This position is critical to maintaining patient flow and center operations while directly impacting organizational profitability.

Work schedule

PRN/As Needed: Availability to help cover PTO during the week for various shifts (7:00 am – 5:30 pm) and some Saturdays per month from 8:00 am – 12:00 pm.

Department highlights

• Patient-focused team
• Cohesive and friendly environment
• Supportive and encouraging atmosphere

Qualifications

• High School diploma
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology, preferred
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematic calculations
• Ability to sit and/or stand for long periods of time
• Experience using Microsoft Office Suite
• Knowledge of RIS software preferred

Responsibilities

• Understand, promote, and demonstrate the Solis Way
• Greet patients in a professional and friendly manner
• Completely and accurately register patients including input of demographic and insurance information into the RIS (Radiology Information System) and verifying accuracy of existing information
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary
• Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality
• Collect patient payments which can include explaining benefits given from insurance verification when necessary
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
• Ensure all diagnostic tests have required orders, request as needed, and follow up on outstanding requests
• Schedule and reschedule patients as necessary
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
• Participate in front office training to stay abreast of front office policy and procedures