Float Patient Care Specialist – Charlottesville Area

Overview

SMJMG is excited to hire a full-time Patient Care Specialist to help create an exceptional experience for our patients every day! If you have at least 3 years of customer service experience along with 1 year of healthcare experience or medical schooling and have been looking for an opportunity to join Sentara, this could be the perfect next step in your career. This FLOAT position offers a unique opportunity to support 10 clinics throughout the Charlottesville area, allowing you to expand your skills, gain exposure to multiple specialties and teams, and continue growing within the organization. No two days are the same, making this an excellent opportunity for someone who enjoys variety, learning, and building connections across multiple practices.

Position Details

• Full-time, 40 hours per week Monday–Friday day shift

• FLOAT role supporting multiple clinic locations throughout Charlottesville

• Join a team that values patient care, teamwork, growth, and creating a positive experience for every patient who walks through the door

Job Description

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Must have ability to communicate with insurance carriers and discharge planners in a professional manner. Must be enthusiastic and energetic.

Education

High School diploma or equivalency REQUIRED

Experience

• 1 year of healthcare experience or medical schooling REQUIRED

• Customer service experience REQUIRED

Benefits

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development

• Pet Insurance

• Legal Resources Plan

Keywords

Patient Care Representative, Customer Service, Talroo-Allied Health, Medical Office