Float - Patient Access Specialist - Per Diem - Days

Position Summary

The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrating a strong commitment to service excellence. The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration. Performing insurance verification, data collection and documentation. Maintains proper documentation in all systems. Identifying patient financial responsibilities and collecting applicable monies. Acting as liaison to all internal and external customers to facilitate access to hospital services. Secures all necessary documentation to register the patient's visit.

Responsibilities

• Process authorizations electronically, utilizing payer portals, fax, or telephone working with the payers to secure authorizations.
• Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as needed.
• Answers telephone, responds to questions, directs calls, and documents messages.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains the confidentiality of patient’s records and any related work.
• Effectively communicates needs of Physicians and staff in requirements of documentation for proper reimbursement.
• Checks for data errors and uses them as examples for educating team members.
• Adhere to contractual requirements of Medicare, Medicaid, and managed care plans.
• Runs daily update and insurance exception reports.
• Completes all end of day responsibilities.

Qualifications

• High School Graduate or Equivalent
• BLS certification through the American Heart Association for Healthcare Providers.
• Billing and Coding Certification preferred.
• Experience required in using EMR systems, insurance verification, eligibility, and electronic billing.
• Requires general and specific knowledge of health insurance plans and interpretation of health insurance benefits.
• Ability to maintain confidentiality.
• Experience in a customer support role.
• Medical terminology knowledge.
• Proficient skills in computer applications such as Microsoft Office.
• Able to set priorities and manage time effectively.
• Flexible, service oriented, and dedicated.
• Exceptional communication skills both verbally and in writing.
• Superior organizational skills, attention to detail, and able to multi-task.
• Strong interpersonal skills, listening and ability to carefully follow directions.