Float Patient Access Specialist - Full Time - Varied

Position Summary

The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrating a strong commitment to service excellence. The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration. Performing insurance verification, data collection and documentation. Maintains proper documentation in all systems. Identifying patient financial responsibilities and collecting applicable monies. Acting as liaison to all internal and external customers to facilitate access to hospital services. Secures all necessary documentation to register the patient's visit.

Process authorizations electronically, utilizing payer portals, fax, or telephone working with the payers to secure authorizations. Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as needed. Answers telephone, responds to questions, directs calls, and documents messages.

Team Member Competencies

• Establishing Relationships - Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization.
• Peer Support - Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.
• Inspiring and Motivating Others - Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments.
• Demonstrating Emotional Intelligence - Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.
• Acting with Integrity - Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.
• Communicating Effectively - Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.