Float Patient Access Associate Outpatient Services Diagnostic Centers, Miami Dade, Part Time, Day Shifts

About the role

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers, and community members to maximize communication and productivity. Coordinates patient flow through the patient access area to assure timely registration and arrival to service area. Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction.

Responsibilities

• Coordinates patient flow through the patient access area to assure timely registration and arrival to service area.
• Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction.
• May require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration.
• Maintains knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns.

Qualifications

• For existing staff, a minimum of six months as a Patient Financial Representative I and meets BH registration accuracy and productivity standards for at least the most recent 3 months.
• For external candidates, adequate/equivalent experience (healthcare, insurance, etc.).
• Excellent interpersonal communication skills (verbal and written).
• Excellent customer service skills.
• Ability to work in a high volume, fast paced work environment.
• Ability to perform basic mathematical calculations.
• Desired: Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
• Knowledge of insurance contracts, collections, authorizations, and pre-certification.
• Ability to work weekends when necessary.
• Basic knowledge of Microsoft Word and Excel.
• Basic knowledge of Medical Terminology.
• Bilingual (English/Spanish).

Pay

The estimated pay range for this position is $17.27 - $20.90 / hour depending on experience. This is a Float Position, which means you will travel to various assigned locations. Schedules and locations are assigned weeks in advance to support planning. Mileage is reimbursed for travel between locations. Float Team members receive an additional $6.00/hour shift differential on top of base pay.

Schedule

This role is a great fit for candidates who enjoy flexibility, exposure to different teams, and expanded experience across multiple clinical settings.