Float Patient Access Associate, Palm Beach/Broward Outpatient Services, FT, 6A-2:30P

Description

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers, and community members to maximize communication and productivity. Coordinates patient flow through the patient access area to assure timely registration and arrival to service area. Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration.

Qualifications

• Degrees: High School, Cert, GED, Trn, Exper.
  • Additional Qualifications: For existing staff, a minimum of six months as a Patient Financial Representative I and meets BH registration accuracy and productivity standards for at least the most recent 3 months. For external candidates, adequate/equivalent experience (healthcare, insurance, etc.).
  • Excellent interpersonal communication skills (verbal and written).
  • Excellent customer service skills.
  • Ability to work in a high volume, fast paced work environment.
  • Ability to perform basic mathematical calculations.
• Desired: Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
• Knowledge of insurance contracts, collections, authorizations, and pre-certification.
• Ability to work weekends when necessary.
• Basic knowledge of Microsoft Word and Excel.
• Basic knowledge of Medical Terminology.
• Bilingual (English/Spanish).

Pay

The estimated pay range for this position is $17.27 - $21.93 / hour depending on experience plus $6 / hour for floating differential.