Flight Operations Program Specialist | KVNY

Duties And Responsibilities

• Manage the complete lifecycle of aircraft operational subscription programs.
• Coordinate aircraft onboarding, entry into service, operational changes, and aircraft offboarding.
• Administer navigation data, electronic flight bag (EFB) applications, charting services, weather subscriptions, datalink services, medical programs, and other operational software.
• Serve as the primary administrator for Jeppesen, ForeFlight, ARINC, APG, OEM platforms, and other aviation service providers.
• Configure and maintain user accounts, permissions, software access, and subscription services for aircraft and flight crews.
• Ensure aircraft and subscription programs comply with General Operations Manual (GOM) requirements and applicable Part 91 and Part 135 operational standards.
• Evaluate operational requirements and recommend subscription solutions based on aircraft mission profiles, operational needs, compliance requirements, and cost effectiveness.
• Partner with aircraft owners, owner representatives, pilots, Directors of Maintenance, OEMs, vendors, and internal departments regarding operational subscription programs.
• Coordinate vendor relationships, resolve service issues, manage account changes, and escalate operational concerns when appropriate.
• Provide technical support to pilots, maintenance personnel, and internal stakeholders regarding operational software, electronic flight bags, flight planning systems, weight and balance applications, and related aviation technology.
• Maintain accurate records of subscription agreements, service documentation, software configurations, account credentials, and operational program history.
• Develop and improve standardized onboarding, renewal, and offboarding procedures to support operational consistency and efficiency.
• Respond to time-sensitive operational issues outside normal business hours as needed to maintain aircraft service continuity.

Competencies And Skills

• Create strong customer relationships and deliver customer-centric solutions.
• Work collaboratively with others to meet shared objectives.
• Communicate effectively with diverse audiences through verbal and written communication.
• Gain the trust and confidence of others through honesty, integrity, and professionalism.

Position-Specific Skills

• Strong understanding of Part 91 and Part 135 flight operations.
• Working knowledge of General Operations Manual (GOM) requirements.
• Experience with ForeFlight, Jeppesen, APG, Honeywell INDS, OEM publications, navigation databases, electronic flight bag (EFB) platforms, and flight planning software.
• Strong organizational skills with the ability to manage multiple concurrent aircraft projects and competing priorities.
• Excellent analytical and problem-solving abilities.
• Exceptional customer service and relationship management skills.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite and standard business applications.

Essential Job Functions

• Able to comply with all safety requirements necessary to perform assigned duties.
• Maintain regular and reliable attendance.
• Provide exceptional customer service to internal and external customers.
• Complete all required Clay Lacy Aviation and job-related training.
• Exercise sound judgment while handling confidential operational information.
• Analyze problems, prioritize work, and manage multiple assignments in a fast-paced environment.
• Communicate effectively with leadership, vendors, flight crews, aircraft owners, and internal stakeholders.
• Work independently while collaborating effectively across multiple departments.
• Pass pre-employment drug testing and background screening.