Flight Operations Manager

About the role

The Flight Operations Manager will focus on fixed-wing imagery project assignments and capture execution via our internal and external flight suppliers. This role requires comfort behind a computer screen, on the phone, and in person.

Responsibilities

• Communicate with key Flight Supplier personnel to ensure flight assignments are executed safely, efficiently, and within product specification.
• Support the tracking and analysis of workload progress and constantly rebalance amongst the fleet to give the best chance of capture success.
• Collaborate with cross-functional internal stakeholders to ensure all pre- and post-capture-related activities are completed in a timely manner.
• Support the fleet deployment and decommissioning of assets via supplier communication.
• Affiliate with performance metric evaluation for Flight Suppliers.
• Maintain daily production reporting.
• Coordinate and facilitate access to controlled/prohibited/restricted airspace via ATC, military personnel, or others.
• Facilitate the flight logistics needs of the test, validation, and research and development programs.
• Support the Disaster Response Program initiative to ensure safe, effective, and timely capture post-event that qualifies for DRP.

Requirements

• Experience in logistics, scheduling, and a background in using technology to solve critical, real-time problems are necessary for success.
• BA/BS in Imaging Science, Business, Communications, Supply Chain, or related.
• 2+ years related work experience in scheduling, logistics, or GIS.
• Ability to prioritize and adapt quickly and under constraint.
• Well-organized, dependable, self-sufficient.
• Flexible schedule to support the fleet management across multiple time zones, weekends, holidays.
• Comfortable on the phone for quick decisions and rapidly changing priority direction.

Qualifications

• Knowledge of Imaging, GIS, and remote sensing.
• Communication and technical skills - comfort across multiple technology platforms, cloud-based services, Microsoft products.

Skills

• Drive & Follow Through - Takes initiative and turns ideas into action.
• Adaptability in Uncertainty - Adjusts quickly and performs through change.
• Customer-Centered Mindset - Puts customer needs at the center of decisions.
• Judgment & Problem Solving - Makes sound decisions and solves problems effectively.
• Role-Specific Expertise - Applies strong functional expertise to deliver results.
• Results Accountability - Owns outcomes and delivers on commitments.
• Work Prioritization & Execution - Focuses on priorities and delivers on time.

Benefits

This is a full-time remote role, with a preference for candidates based in the Rochester, NY area. The base salary range is $60,000 to $70,000, with a 10% bonus potential.