Flight and Ambulance Communications Center Specialist

Essential Functions

• Receives incoming patient transport requests in a hospital or pre‑hospital setting.
• Coordinates the closest, safest, and most appropriate asset for transport while following all applicable guidelines, policies, and protocols.
• Facilitates positive relationships with referring and receiving facilities to ensure a safe, coordinated, and expeditious response for emergency services.
• Demonstrates a clear understanding of policies and procedures and executes them as necessary.
• Ensures accuracy and completion of transport documentation.
• Participates in continuing education and required certification.
• Participates in system‑wide quality‑improvement efforts to continuously review, evaluate, and revise processes.
• Utilizes understanding of medical equipment used and its limitations in a ground transport setting.

Skills

• Communication
• Keyboarding
• Computer‑Aided Dispatch (CAD)
• Medical Terminology
• Customer Service
• Computer Literacy
• Maps and Tracking

Minimum Qualifications

• Demonstrated dispatch experience with 911 (Public Safety), EMS agency, or HUC (Health Unit Coordinator), and experience in a hospital environment.
• Intermediate computer proficiency.
• Typing speed of at least 40 wpm.

Preferred Qualifications

• One year dispatch experience with 911, EMS agency, HUC, or other hospital environment.
• Experience working in a clinical setting (e.g., MA, CNA, Technician, EMT, or Paramedic).
• Ability to perform complex tasks, prioritize multiple requests, and manage patient transport in a fast‑paced environment.
• Excellent customer service skills.
• Strong verbal and written communication.
• Basic medical terminology.
• Previous experience with FAA, FCC, and CAMTS regulations and requirements in a medical transport communications center.

Physical Requirements

Employees must be able to see and read information, labels, documents, and monitors; identify equipment and supplies; and assess customer needs. Frequent interaction with providers, colleagues, patients, and visitors requires clear verbal communication and the ability to hear and understand spoken information quickly and accurately. Manual dexterity of hands and fingers is needed to manipulate complex and delicate supplies and equipment with precision, including frequent computer use for typing and accessing information.

Location

Valley Center Tower, Murray, Utah

Schedule

Weekly 40‑hour schedule.

Pay

Hourly range $22.39 – $34.06, dependent upon experience.

Benefits

Intermountain Health provides a generous benefits package that supports a sustainable culture of wellness, covering programs that promote physical, mental, and emotional health, as well as financial security and community engagement.