Flight and Ambulance Communications Center Specialist

Essential Functions

• Receives incoming patient transport requests in a hospital or pre-hospital setting.
• Captures accurate and complete transport documentation.
• Prioritizes and coordinates safe and efficient transport, adhering to all relevant guidelines and protocols.
• Facilitates positive relationships with referring and receiving facilities to ensure a safe, coordinated, and expeditious response for emergency services.
• Ensures accuracy and completion of transport documentation.
• Participates in continuing education and required certification.
• Participates in system-wide quality improvement efforts to continuously review, evaluate, and revise processes for continued improvement.
• Utilizes understanding of medical equipment used and its limitations in a ground transport setting.

Skills

• Communication
• Keyboarding
• Computer Aided Dispatch (CAD)
• Medical Terminology
• Customer Service
• Computer Literacy
• Maps and Tracking

Minimum Qualifications

• Demonstrated dispatch experience with 911 (Public Safety), EMS agency, or HUC (Health Unit Coordinator).
• Intermediate computer proficiency.
• Typing speed (minimum 40 wpm).
• One year dispatch experience with 911 (Public Safety), EMS agency, HUC (Health Unit Coordinator), or other experience in a hospital environment.
• Demonstrated experience working in a clinical setting (MA, CNA, Technician, EMT or Paramedic).
• Ability to perform complex tasks, prioritize multiple requests, and manage patient transport in a fast-paced environment.
• Excellent customer service skills.
• Strong verbal and written communication.
• Broad knowledge of basic medical terminology.
• Previous experience with FAA, (Federal Aviation), FCC, (Federal Communication Commission), CAMTS, (Commission Accreditation of Medical Transport Systems), regulations and requirements in a medical transport communications center environment.

Physical Requirements

• Ongoing need for employees to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients, clients and visitors require employees to verbally communicate as well as hear and understand spoken information, needs and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy.
• This includes frequent computer use for typing, accessing needed information, etc.

Location: Valley Center Tower
Work City: Murray
Work State: Utah
Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$22.39 - $34.06

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.