FlexSteel - Project Coordinator

Summary

FlexSteel is an innovation-driven flexible pipe technology company. The project coordinator is the primary client liaison responsible for the customer experience by delivering A+ customer service throughout the project while upholding quality and safety standards and ensuring project profitability. This position requires communication skills with internal and external customers, strong organizational skills, ability to multitask, self-motivation, and decision-making ability.

Essential Functions & Responsibilities

• Sales-order-to-project completion ownership of all assigned orders/projects
• Controls project requirements, scope, delivery, installation, and change management issues
• Works closely with sales, legal, manufacturing, procurement, logistics, field operations, and the client to ensure delivery expectations are defined, met, and actions completed in a timely and cost-effective manner
• Utilizes Salesforce and Infor ERP Visual systems to maintain project information
• Responsible for all legal aspects of the order to ensure documentation is compliant
• Holds kick-off meetings with customer and all related internal departments to ensure work scope is understood, delivery schedules are developed and maintained, and customer expectations are met regarding products, logistics, and installation
• Works closely with Resource Dispatcher to ensure installation schedules are updated and technicians and equipment are dispatched timely to reduce costs and increase efficiency
• Creates job in Field FX system to capture all project data related to installation and equipment needs
• Manages installation including work order creation for technicians, transfer forms for equipment movement, and daily project progress
• Develops project schedule, tracks and reports progress, and resolves issues to assure on-schedule delivery
• Gathers correspondence and reports as necessary to communicate effectively and assist with customer needs during project planning and execution phases
• Manages change orders throughout the project and ensures proper fees for goods and services are invoiced, delivered, and collected
• Manages customer complaints through CRS (Customer Resolution System) and works with various departments to resolve case issues
• Maintains rental tracker schedule and reviews field tickets to ensure all field service work is invoiced accurately and collected
• Obtains customer feedback through Post Job Surveys and Annual Surveys
• Develops/directs correspondence and reports as necessary to communicate effectively with clients during project planning and execution phases
• Organizes Lessons Learned meetings to gather information to improve efficacy for future projects

Supervisory Responsibilities

None.

Education, Experience & Qualifications

• Bachelor's Degree (B.S.) preferred in Project Management or related field
• Three to five years related experience and/or training in project-related, customer-facing field in oil and gas industry
• Strong critical thinking, organizational, decision making, and planning skills
• Extensive knowledge of project management techniques and tools
• Proven experience in project management including people management, strategic planning, risk management, and change management
• Ability to work in a cross-disciplined team and effectively manage, interface, delegate, and lead
• Excellent communication and customer service skills
• Ability to handle stressful situations with many simultaneous demands effectively and professionally
• Strong health and safety emphasis with focus on keeping all appropriate certifications current
• Computer proficiency in programs such as Excel, MS Word, Project (or equivalent), and PowerPoint

Physical Demands

• Must be able to lift/move up to 50 pounds regularly
• Stand and walk for extended periods (up to 12 hours per shift)
• Climb stairs and ladders
• Bend, stoop, kneel, and reach
• Work in confined spaces when required
• Operate heavy equipment and power tools
• Perform repetitive movements

Work Environment & Safety Requirements

• Exposure to extreme weather conditions
• Exposure to loud noise levels requiring hearing protection
• Work in high places and confined spaces
• Exposure to dust, fumes, and chemicals
• Work around moving mechanical parts
• Work in hot and cold temperatures
• Wear required Personal Protective Equipment (PPE)
• Follow all safety protocols and procedures
• Participate in regular safety training
• Complete required safety certifications
• Comply with all environmental regulations