Flex Support Engineering

Responsibilities

• Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
• Determine specifics for the reported problem, including but not limited to: Clear description of the reported problem, Number of deployed systems impacted, Current hardware/firmware/software configurations of impacted systems, Deployment environment (other Crestron or 3rd party equipment in the installation).
• Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable.
• High level analysis of log files.
• Basic analysis of customer network.
• Verify customers conferencing service is properly configured through appropriate portal (O365/Zoom).
• Create RMAs as needed for customer site.
• Aid in supporting Crestron customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and/or software tools.
• Other duties or responsibilities as required.

Requirements

• Bachelor’s degree preferred;
• Microsoft Certified Association;
• Knowledge of Unified Communication platforms (MS teams, Zoom);
• Knowledge of Exchange/O365/Active Directory;
• Network diagnosis skills (COMP TIA+ preferred);
• Read and interpret system schematics, floorplans, etc.;
• Capture and interpret system level data for analysis;
• The ability to clearly document the issue, steps taken and thought process behind the path of investigation;
• The ability to think “outside-the-box” and understand how minute data points can affect the larger picture;
• Excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies;
• Able to effectively prioritize tasks to maximize benefit to the organization, quickly identifying need for escalation;
• Must be able to lift and maneuver up to 50lbs.

Pay

The annual pay range for this position is $65,500 - $93,500, which consists of base salary (subject to performance), reflecting the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.

Benefits

• Medical;
• Dental;
• Vision;
• Life Insurance;
• Short Term Disability;
• 401K with company match;
• Paid Time Off;
• Holidays;
• On-site Amenities at NJ Headquarters & TX Facilities;
• Creston Market Cafes;
• Fitness Centers.

Schedule

Not specified.

Qualifications

Not specified.

Skills

Not specified.

Benefits

• Medical;
• Dental;
• Vision;
• Life Insurance;
• Short Term Disability;
• 401K with company match;
• Paid Time Off;
• Holidays;
• On-site Amenities at NJ Headquarters & TX Facilities;
• Creston Market Cafes;
• Fitness Centers.