Support Engineering
About the role
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving continuous product improvement.
Responsibilities
- Provide timely and effective technical support to internal and external stakeholders, resolving issues related to software or embedded products
- Clearly communicate complex technical information to diverse audiences, including internal and external stakeholders
- Employ a proactive approach to troubleshooting by anticipating potential issues and addressing them before they impact stakeholders
- Utilize data analytics and tools to identify trends in support inquiries
- Maintain detailed records of stakeholder interactions, issues, and resolutions in a ticketing system
- Effectively manage the issue queue by asking targeted and strategic questions to quickly identify root cause, ensuring all interactions are properly logged, and prioritizing multiple open issues simultaneously
- Contribute to the development and maintenance of technical troubleshooting documentation
- Collaborate with product development and engineering teams to provide feedback and assist in identifying product improvements
Requirements
The ideal candidate communicates complex technical concepts clearly to both engineering teams and external stakeholders, and is comfortable operating in Geotab’s flat, entrepreneurial organizational structure where priorities shift quickly and ownership is expected.
Qualifications
- Post-Secondary Diploma/Degree in Computer Science, Electrical Engineering, Software Engineering, or a related field
- 1–3 years of experience in software development or technical support engineering within a software or engineering organization
- Proficiency in SQL and at least one of: Python or JavaScript
- Proven ability to diagnose and troubleshoot technical issues across both hardware and software platforms
- Strong written and verbal communication skills, with the ability to convey complex technical concepts to technical and non-technical audiences
Skills
- Experience with data analysis and visualization tools such as Excel or Google Sheets
Benefits
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
Pay
TBD
Schedule
TBD