FLEX Recreation Aid

This position is assigned to the Morale, Welfare, and Recreation (MWR) Department; Fleet Readiness (N92); Commander, Navy Region Naval District Washington; NAS Patuxent River, MD.

About the role

Incumbent serves as a Recreation Aide, providing customer service and support for the Bowling Center Front Desk and Snack Bar.

Responsibilities

Front desk duties comprise 55% of incumbent's time and include but are not limited to:

• Greets patrons upon arrival and answers telephones.
• Advises patrons of services, activities and food offerings and answers inquiries.
• Responds to customer complaints, referring unresolved issues to the manager on duty.
• Uses a Point of Sales system to assign bowling lanes, billiard tables and reserve lanes for groups.
• Maintains waiting list for bowling lanes and billiard tables.
• Computes charges and collects payment for services.
• Completes daily activity reports (DAR) and ensures proper deposit of receipts.
• Issues shoes according to size needed.
• Accepts return of shoes, sprays shoes with disinfectant and returns to proper storage.
• Replaces shoe laces as needed.
• Ensures leagues start bowling at scheduled times.
• Monitors patrons to determine misuse of lanes, equipment or violation of rules and notifies management.
• Notifies mechanic or management of scorer or pinsetter problems.
• Performs necessary housekeeping tasks in assigned spaces to ensure proper standards of appearance, safety and cleanliness.
• Maintains assigned areas to ensure neatness, sanitation and order.
• Cleans daily assigned work areas, front coolers, and counters observing all sanitary and safety regulations.
• Ensures proper security and closing procedures are followed to prevent fire or theft.

Snack Bar duties comprise 45% of incumbent's time and include but are not limited to:

• Sells food items, beverages, and bottled beer from the Snack Bar.
• Computes charges and collects payment for food and beverage items.
• Completes daily activity reports (DAR) and ensures proper deposit of receipts.
• Expedites/delivers food orders.
• Makes coffee and serves fountain drinks.
• Sets up and cleans coffeemaker/beverage dispenser replenishing product as needed.
• Ensures proper display and marking of prepared food items.

Requirements

• Must be at least 21 years old.
• Must be available to work a varied work schedule to include weekdays, evenings, weekends, and holidays.
• Must pass all applicable records and background check.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

• Knowledge of basic food handling techniques.
• Knowledge of, or the ability to learn, the basic rules and requirements of bowling.
• Knowledge of the activities and assigned area of responsibility.
• Knowledge of cash handling procedures.
• Knowledge of basic arithmetic.
• Knowledge of sanitation requirements for the assigned area of responsibility.
• Ability to read and understand written material.
• Ability to work tactfully and be courteous of others.
• Ability to communicate effectively in English, orally and in writing.
• Ability to perform routine housekeeping tasks.
• Ability to present a neat, well-groomed appearance at all times.
• Ability to recognize intoxicated or unruly patrons and to notify manager on duty.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.