Flex Practice Coordinator

About Bloom

Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom's model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.

At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for seven consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first. By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients.

Responsibilities

• Schedule and manage administrative functions for a team of 8-10 flex providers and phlebotomists
• Ensure the care needs of a complex, homebound patient population are met by providing exceptional customer service, coordinating timely primary care visits and lab draws, and demonstrating superior communication across care teams
• Build trusted relationships with internal and external stakeholders including physicians, partner community leadership, patients and families, and Bloom senior leadership
• Own team performance measures that translate to exceptional patient outcomes, including provider productivity, patient satisfaction, and timely answering of calls
• Demonstrate superior time management and prioritization skills by balancing competing demands from patients, providers, and ambassadors
• Ensure patients are seen in a timely fashion as requested by providers, nurses, and incoming requests
• Build efficient provider schedules to ensure all patients are seen within the most effective driving route
• Creating provider schedules
• Answering incoming phone calls
• Confirming appointments
• Processing urgent provider requests to support patient needs
• Demonstrating superior communication across care team

Requirements

• College degree required
• Strong leadership skills
• Strong computer skills
• Ability to multi-task at a very high level
• Strong problem-solving abilities
• Excellent phone/customer service skills
• Familiarity with EMR software a plus (eCW preferred)

Benefits

• 100% covered employee Health, Dental and Vision insurance
• 401K
• Employer paid Basic Life and AD&D policies
• 2 weeks PTO & 7 paid holidays

Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain.