Practice Coordinator

About the Role

This role focuses on providing administrative and business support to the organization to achieve operational goals, with a specific emphasis on Clinical Administration duties. Responsibilities include long-term strategic planning, identifying strategic issues and opportunities, prioritizing investments, allocating resources, and making decisions regarding practice growth to accomplish the practice's vision.

This is an entry-level, hands-on support role that primarily involves delivering administrative or clerical services under supervision. The majority of time is spent on routine tasks following standard procedures, with close supervision and minimal need for interpretation or explanation.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, and takes messages in an office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management, and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading information into the EMR system.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management, and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Requirements

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual (preferred).

Physical Requirements

• Frequent sitting, occasional standing or working.
• Lifting of 10-15 lbs.
• May be exposed to dust and other typical office-like discomforts.
• Manual dexterity for computer keyboard operation.
• Ability to see computer screen and read reports.
• Ability to hear instructions from physicians and other clinical or nursing staff.
• Some exposure to hazardous materials (e.g., blood).

Skills & Abilities

• Good oral and written communication skills.
• Computer literacy, including familiarity with email, Microsoft Office programs, and scheduling applications.
• Excellent interpersonal and organizational skills.
• Ability to handle multiple projects and prioritize tasks.
• Flexibility in work assignments.
• Knowledge of third-party billing.
• Ability to maintain confidential medical information.

Pay

Base pay range: $18.81 - $23.51 per hour. Individual offers are determined based on relevant experience, certifications, education, skills, and internal equity.

Benefits

Tufts Medicine provides a comprehensive Total Rewards package that supports health, financial security, and career growth, including benefits beyond base pay.