Fleet Support Adminsitrator

About the role

Are you a people person with a passion for delivering premium experiences and keeping operations running like a well-oiled machine? As a Fleet Support Administrator at SIXT, you'll be the face of our brand, welcoming customers, guiding them through their rental journey, and ensuring every vehicle is ready for the road. From the moment a customer walks through the door to the moment they drive away, you'll play a vital role in making it seamless, professional, and memorable.

Responsibilities

• You welcome every customer with a professional, friendly attitude, directing them to appropriate stations and maintaining efficient flow while ensuring a clean, organized front-of-house presence that reflects SIXT's premium brand standards
• You verify customer documents, check driver's license validity, and assist customers in selecting the right vehicle while handling exchanges to meet business needs
• You offer additional products and services such as prepaid fuel and toll passes, address customer questions and concerns, and finalize rental agreements by confirming documents and explaining charges with accurate receipts
• You complete return transactions by inspecting rental vehicles for damage, fuel levels, and mileage, advising customers on final charges while discreetly handling findings and directing issues to appropriate channels
• You perform daily inventory checks, manage vehicle availability, coordinate with dealerships and body shops for repairs, and schedule maintenance while obtaining estimates and generating purchase orders
• You prepare new vehicles for rental by adding documentation, decals, and tags, enter them into the inventory system, oversee vehicle disposal preparation, and ensure personal belongings are removed from returned vehicles

Requirements

• High school diploma or GED
• At least 18 years old
• Valid driver's license with a clean driving record
• Authorized to work in the United States

Qualifications

• At least 1 year of customer service experience, ideally with a background in sales, service, or hospitality, and a genuine passion for creating memorable guest experience
• Highly organized with strong analytical abilities, capable of managing fleet inventory, repair schedules, work orders, and documentation while delivering data-driven insights

Skills

• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel
• Excellent communication skills; thrive as a team player in a fast-paced environment, coordinating effectively across departments with a positive attitude

Benefits

• Comprehensive Benefits Package: healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan
• Paid Time Off & Holidays: PTO, sick leave, and receive time and a half for working on public holidays
• Bonus Plan: bonus plan based on performance
• Employee Assistance Program: access support whenever needed
• Exclusive Employee Rentals: employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks: receive a uniform with weekly dry cleaning, always ensuring a professional appearance

Pay

Starting salary of $25.20 per hour.

Schedule

Work up to 40 hours per week, including day or evening shifts and weekend shifts.