Fleet Services - Operations Manager

About the role

The Operations Manager II (SM II) manages the operations and personnel for locations with up to 240 equivalent truck units. This includes managing operations, labor planning, customer relationships, financial management, asset management, and quality management.

Responsibilities

• Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity.
• Optimizes labor at the shop, ensuring the optimal mix of straight time, O/T and Outside Repair.
• Oversees the execution of the Automated Planning System (APS).
• Manages the Technical Training Plan in coordination with the Field Training Team.
• Ensures TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
• Makes recommendations for future staffing based on changes to the business environment.
• Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
• Directly responsible for customer relationship management, ensuring uptime, customer satisfaction, and retention.
• Executes customer communication protocol, optimizing vehicle maintenance cycle time, and ensuring Delivered in Time Promised objectives based upon customer requirements.
• Collaborates with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
• Conducts customer visits and annual reviews as required by the Customer Care Plan.
• Financial Management: Implements cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
• Executes Maintenance Initiatives to attain or exceed specified financial targets.
• Optimizes net maintenance cost per unit.
• Ensures Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
• Works with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.
• Ensures accuracy of third party invoices and the quality of worked outsourced to vendors.
• Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil.
• Executes the customer bill back process to include identification, review and approval of bill back opportunities.
• Responsible for ensuring proper documentation and explanation/reporting of re-billable activity.
• Responsible for the successful execution of the Warranty process and maximizing warranty recovery.
• Ensures data integrity in the Shop Management Online system.
• Directs subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
• Evaluates needs and makes recommendations for shop tooling and equipment requirements.
• Responsible for the execution of Asset Management initiatives at the shop level.
• Collaborates with Rental in scheduling PM’s, utilization of assets to be ready at all times, subs, VMI, and wash log.
• Quality Management: Responsible for successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work.
• Leads breakdown root cause analysis process, implements corrective actions locally, and when necessary, communicates issues to Technical Assistance Center.
• Maintains control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
• Accountable for all Quality Metrics within the Shop.
• Develops and ensures implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
• Ensures data integrity in the Shop Management Online system.
• Ensures a safe workplace and provides guidance for all safety efforts and initiatives.
• Ensures cleanliness and quality of repair for all maintained vehicles.
• Complies with Safety, State, and EPA regulations and requirements.

Requirements

H.S. diploma/GED required. Associate's degree preferred. Bachelor's degree preferred. Three (3) years or more experience in an operations environment or demonstrated success in a Ryder role required. One (1) year to Two (2) years or more Supervisory experience required.

Qualifications

• Demonstrated success at performance managing teams while leading, training, and developing the workforce, including effective delegation and oversight of assigned work.
• Understanding of labor, financial operating, quality, safety and asset processes and related metrics.
• Strong sense of personal accountability and a proven track record of achieving desired results.
• Effective communication skills, both verbal and in writing.
• Proficient in basic computer skills and in a Microsoft Office environment.
• Experience using Microsoft Word and Excel (intermediate preferred).
• Experience with Fleet Management Software (preferred).
• Maintenance and Technical experience in a shop environment (preferred).

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.