Fleet Service Coordinator

Responsibilities

• Manage reactive and preventative maintenance tasks within the Truck Shop.
• Maintain outstanding customer service while assisting with the supervision of mechanics, operating software programs, and communicating with the Parts Department.
• Successfully manage customer requests by determining the most effective means of meeting customer needs and coordinating the appropriate action(s).
• Greet customers and assist them with their needs by determining the most effective method of resolution and handling or arranging the appropriate response.
• Answer incoming customer calls and assist them with their needs by determining the most effective method of resolution and handling or arranging the appropriate response.
• Prioritize both scheduled and unscheduled maintenance.
• Maintain interdepartmental communications to ensure timely staging of equipment for maintenance needs.
• Maintain equipment status for assets in Fleet Services.
• Communicate regularly with Leads and Supervisors when changes to the daily workload occur due to outside influences.
• Communicate with Dispatch to validate their equipment needs are met.
• Communicate with outside vendors to monitor repair status of subbed and/or warranty work.
• Assist with daily administrative duties in relation to department operating systems.

Qualifications

• At least 2 years in an administrative/support role or equivalent experience/education.
• Strong interpersonal skills via telephone.
• Ability to remain calm in a stressful work environment.
• Ability to prioritize and manage multiple tasks.
• Ability to process, interpret, and communicate (verbal and written) information to co-workers and customers in a professional manner.
• Accurate and detail-oriented.
• Strong written and oral communication skills.
• Ability to work well alone or as part of a team.
• Ability to work well with minimal supervision.
• Strong time management and organizational skills.
• Demonstrated high level of customer service.
• Strong problem-solving skills.
• Strong ability to operate a personal computer with knowledge of Microsoft Office products.
• Strong typing and data entry skills; comfort with office equipment is required.
• Knowledge of transportation operations, maintenance, and DOT regulations is a plus.
• Valid driver license with a clean driving record.