Fleet Quality Assurance Coordinator

About the role

The mission of the Fleet Management Department is to provide the City of Houston with best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Fleet Quality Assurance Coordinator who thrives in attention to detail & quality, waste reduction, and positive customer experiences.

Responsibilities

The Fleet Quality Assurance Coordinator oversees the quality assurance function of the Fleet Management Department. Direct responsibilities include the development and implementation of quality policies, standards, and procedures for in-house and outsourced fleet services as well as fleet related procurements.

• Develops, implements, and manages processes to ensure in-house provided fleet services are performed in accordance with applicable regulation and meet required specifications for quality, function, and reliability.
• Monitors performance at each of the City of Houston garages to ensure a consistent application and performance of accepted operating procedures.
• Develops, implements, and manages processes to ensure out-sourced fleet services are performed according to industry standards and invoiced consistent with the services provided.
• Develops, implements, and manages processes to ensure fleet related procurements meet quality standards and are delivered and invoiced according to contract terms.
• Monitors and verifies department performance reports to ensure accuracy and credibility.
• Oversees quality management records for the department.
• Performs random inspections of in-house and contracted fleet services to determine adherence to quality standards.
• Evaluates actual department performance relative to strategic plans, procedures, and goals to identify and resolve discrepancies.
• Investigates fleet related issues and events and performs root cause analysis to identify cause and develop resolution.
• Supervises associate quality assurance inspectors and supports the department training function.

Requirements

Requires an Associate’s degree in Automotive Technology or certification/licensing in an automotive technology program of at least eighteen months. Seven years equivalent automotive and/or heavy equipment maintenance and repair experience are required.

• Valid Texas driver's license and compliance with the City of Houston's policy on driving.
• Ability to achieve and hold Criminal Justice Information Services (CJIS) access approval to City of Houston garages located at Houston Police Department facilities.
• Must achieve and maintain ASE Master Technician status within 18-months of employment.
• Requires a valid Class A or B Commercial Driver's License (CDL) within 90 days of employment.

Preferences

Preference will be given to applicants who have experience with the following:

• Lean Six Sigma Kaizen
• Just-In-Time process improvements
• ASE/EVT Master Certifications
• Supervisory Experience
• Product testing in the automotive and heavy equipment industries within the last 5 years

Working Conditions

Regular exposures to extreme levels of temperature, air pollution, noise pollution, chemical gases, and substances typical of automotive service garages. Occasional weekend and evening hours may be required. Willing to travel locally between work locations to assigned City Departments and travel out-of-town on occasion as necessary for City business related matters.

Salary

The salary range for this position is Pay Grade 24. Qualifications Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.