Fleet Operations Manager

What You'll Do

• Plan, assign, and execute transportation orders to maximize fleet capacity, equipment utilization, and customer satisfaction
• Cook with agents and van operators to optimize load planning, routing, and equipment availability
• Maintain oversight of fleet utilization, line haul opportunities, and operational performance to maximize revenue and service levels
• Communicate with agents regarding order assignments, schedule changes, and specialized transportation requirements
• Monitor key fleet performance metrics, including utilization, on-time pickup and delivery, and freight mix while identifying opportunities for continuous improvement
• Ensure independent contractors are compensated accurately and on time, including hauling pay, stop pay, and applicable reimbursements
• Review weekly driver statements and partner with Payroll to resolve payment questions or discrepancies
• Serve as the primary point of contact for the contract driver fleet, providing operational support and coordinating with internal departments
• Aid in recruiting, onboarding, orientation, and qualification of independent contractors and their equipment
• Resolve operational issues involving drivers, equipment, and shipments while collaborating with dispatchers, agents, customers, and internal teams
• Ensure compliance with UniGroup policies and applicable DOT and FMCSA regulations
• Support departmental initiatives and perform additional responsibilities as assigned

Required Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience
• 3–5 years of experience in transportation, logistics, fleet operations, dispatch, or a related field
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced operational environment
• Proficiency with Microsoft Office applications

Preferred Qualifications

• Experience working with independent contractors or owner-operators
• Knowledge of DOT, FMCSA, and transportation industry regulations
• Experience with transportation management, dispatch, or fleet management systems
• Experience analyzing operational performance metrics and improving fleet utilization

Who Thrives In This Role

• Enjoy solving transportation and operational challenges in a fast-paced environment
• Make sound decisions while balancing customer needs, operational efficiency, and business priorities
• Build strong working relationships with drivers, agents, and cross-functional teams
• Stay organized while managing multiple shipments, schedules, and competing priorities
• Communicate confidently and professionally during changing or high-pressure situations
• Take ownership of issues and proactively work toward solutions
• Adapt quickly as transportation demands and business priorities evolve

Benefits & Work Environment

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and company holidays
• Paid parental leave
• Life insurance and disability coverage
• Employee assistance program
• Professional development and growth opportunities
• Collaborative, team-oriented work environment