Fleet Operations Manager

Compensation Range: $29/hr - $31.70/hr, commensurate with experience.

Benefits

• Three comprehensive healthcare plans to choose from, with Housing Works covering most of the cost based on your salary.
• Immediate PTO accrual, up to 30 days earned in the first year.
• Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.

About the Role

The Fleet Operations Manager is responsible for managing daily moving, salvage, and Call Center operations while driving sustainable salvage revenue growth. This role ensures operational leadership, including truck routing, scheduling, and frontline Call Center coordination.

Responsibilities

• Manage the daily operations of the Moving Department and Call Center for logistics, including truck routing, scheduling, and donor follow-up & shop communication.
• Supervise, train, and develop movers and operational staff, ensuring high performance, accountability, and customer service standards.
• Confirm inbound donation leads (phone and web) into profitable pickups.
• Implement and maintain systems for operational efficiency, accountability, and data tracking.
• Develop and maintain systems for warehouse space utilization, including intake, storage, and outbound staging areas, to ensure efficient workflow, maximize capacity, and support timely movement of donations and inventory.
• Oversee fleet maintenance, equipment readiness, and compliance with safety and operational standards.
• Identify opportunities to maximize salvage revenue and execute plans for sustainable growth.
• Partner with vendors to support salvage goals, scheduling, and logistics needs.
• Monitor and analyze operational data; use insights to improve performance and productivity.
• Maintain strong working relationships with thrift leadership and external partners.
• Participate in Housing Works advocacy efforts supporting the mission to end homelessness and HIV/AIDS.
• Assist with recruiting, onboarding, and training staff; develop structured training tools and programs.
• Conduct system audits and operational reviews to identify gaps and implement improvements.
• Coordinate moving support for Thrift Shop events and agency needs.
• Reconcile vendor invoices, payments, and service agreements.
• Participate in marketing and sales-related meetings.
• Source and manage temporary and freelance support as needed.
• Compliance with agency trainings.

KPIs

• Meet or exceed salvage revenue goals.
• Meet or exceed furniture unit goals.
• Compliance with overtime budget.

Requirements

• High School Diploma, GED, or some college preferred.
• Valid New York State driver’s license with a clean driving record; ability to operate trucks and provide coverage when needed.
• OSHA certification preferred, or willingness to obtain certification.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Flexibility in schedule; weekends and holidays may be required; may be required to work over 40 hours a week as needed (overtime paid at 1.5 times hourly rate for non-exempt employees).
• Frequently required to stand, walk, kneel, and bend for long periods of time.
• Frequently required to lift a minimum of 40 pounds.
• Excellent verbal and written communication skills, including articulation and instruction of policy and procedure.
• Ability to coach staff in accordance with organizational policy and best practices.
• Occasionally exchange information with individuals who may be agitated, confrontational, or difficult patrons from a variety of socio-economic, cultural, and religious backgrounds.
• Occasionally required to use public transportation to attend meetings and/or participate in presentations and training seminars.