Fleet Operations Manager 1

Fleet Operations & Vehicle Management

• Oversee daily management, organization, readiness, and operational status of HCI’s fleet of mobile testing units and support vehicles.
• Cook up preventative maintenance schedules, inspections, licensing, registrations, repairs, and vendor servicing.
• Ensure all vehicles remain compliant, safe, clean, operational, and field-ready at all times.
• Track fleet performance, downtime, maintenance costs, fuel usage, and operational efficiency.
• Maintain documentation and compliance records related to DOT, OSHA, insurance, and internal operational standards.
• Work closely with approved vendors, repair facilities, and suppliers to minimize downtime and control costs.
• Aid in long-term fleet planning, replacement schedules, and equipment standardization initiatives.

Field Technician Operations & Communication

• Serve as a primary operational point of contact for HCI field technicians nationwide.
• Provide daily communication, scheduling support, operational direction, and troubleshooting assistance to field staff.
• Reinforce HCI operational protocols, technician expectations, and documented field procedures.
• Ensure technicians consistently follow company policies regarding vehicle operation, equipment handling, documentation procedures, shipping requirements, customer interaction standards, OSHA compliance processes, and testing quality standards.
• Conduct regular operational check-ins and maintain strong communication with field personnel.

Field Training, Auditing & Operational Oversight

• Conduct field visits, technician ride-alongs, operational audits, and performance evaluations.
• Train new and existing technicians on HCI operational procedures, equipment setup, troubleshooting, fleet expectations, and customer service standards.
• Identify operational deficiencies and implement corrective actions where necessary.
• Ensure consistency between HCI documented procedures and actual field execution.
• Aid in development and refinement of operational procedures, training materials, and best practices.

Hands-On Field Support

• Operate HCI mobile testing units and perform technician responsibilities as operational needs require.
• Provide direct field coverage during staffing shortages, training periods, high-volume projects, or emergency scheduling situations.
• Maintain working knowledge of HCI testing procedures, equipment, software systems, and customer expectations.
• Lead by example through active participation in field operations.

Qualifications

• 10-15 years of operational, fleet management, logistics, field service, or transportation management experience preferred.
• Strong organizational and leadership skills with hands-on operational capability.
• Experience managing vehicle fleets, field personnel, or mobile operations environments.
• Mechanical aptitude and understanding of vehicle maintenance coordination strongly preferred.
• Ability to communicate effectively with technicians, management, vendors, and customers.
• Strong problem-solving ability and adaptability in fast-paced operational environments.
• Willingness to travel and actively participate in field operations nationwide.
• Proficiency with Microsoft Office, scheduling systems, operational reporting, and fleet management tools preferred.