Fleet Monitoring Specialist

About the role

Build the Future with Us — EquipmentShare is Hiring a Fleet Monitoring Specialist At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Fleet Monitoring Specialist for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Fleet Monitoring Specialist will be responsible for providing 7x24x365 remote monitoring, management, and troubleshooting of EquipmentShare’s heavy equipment rental fleet. Service delivery will also extend to Customer Owned Equipment (COE) fleets. The Fleet Monitoring Specialist will work collectively to maintain the EquipmentShare fleet to meet equipment performance and availability requirements, allowing our rental branches and customers to meet their business needs.

Responsibilities

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values
• Responsible for fleet monitoring services; reporting and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, troubleshooting, and resolving incidents
• Partner with the Services Technical Support team to troubleshoot and quickly resolve complex issues on assets within the EquipmentShare fleet and customer owned fleets
• Collaborate with various teams and personnel within EquipmentShare (e.g. Warranty, Procurement, Software Engineering, Service Technicians, Service Managers, etc) to resolve complex issues spanning multiple functional areas
• Monitor service maintenance intervals, create work orders, schedule service and order/ship PM service kits
• Monitor and respond to branch personnel/customer queries and requests across various communication channels such as chat, email, and phone
• Ensure the open incident/ticket backlog is at optimal levels and incident remediation activities are progressing towards resolution in a timely manner
• Follow-up with branch personnel and customers to ensure issues are resolved to their satisfaction before closing cases
• Responsible for end to end delivery of change management requests on customer owned fleets
• Contribute