Fleet Manager II

This is an in-office, full-time position located at 2177 Flintstone Drive Suite N-P, Tucker, GA 30084. The role is not hybrid; daily reporting to a fleet location is required.

About the role

Our Fleet Managers oversee towing operations on a 24-hour basis to ensure prompt, efficient, and courteous towing, recovery, and emergency roadside service to all customers, clients, AAA, and affiliated Club members. As a Fleet Manager, you will lead a team of Fleet Supervisors, Dispatchers, and Drivers to ensure timely completion of daily tasks.

Responsibilities

• Increase revenue by servicing existing clients and expanding the base of commercial towing accounts.
• Analyze and resolve member complaints concerning driver performance.
• Investigate and mediate damage claims.
• Monitor equipment repair or replacement, including ordering supplies and verifying payment.
• Monitor incentive bonus programs, including compiling data and preparing reports on program performance.
• Update maintenance files to ensure compliance with local, state, and federal regulations as rules change.
• Interview and hire new employees for the Fleet team at assigned locations.

Requirements

• High school diploma or equivalent (GED) required.
• Valid state driver’s license with an acceptable driving record and ability to drive day or night for extended periods.
• Ability to successfully obtain and maintain DOT certification.
• Must be 21 years of age or older.

Qualifications

• Automotive industry and/or emergency roadside service experience preferred.
• Knowledge of towing procedures, vehicle operations, and equipment maintenance.
• Supervisory skills including scheduling, staffing, budgeting, decision-making, problem-solving, and performance management.
• Ability to interpret contracts and bid documents, with contract negotiation experience.
• College-level coursework in Business Administration or a related field preferred.
• Prior management experience preferred.
• Experience with operating towing equipment preferred.

Work Environment

Works in a temperature-controlled office environment with exposure to slightly dirty conditions. Occasional (up to 30% of work time) exposure to temperature extremes. Must be able to stand, walk, climb, stoop, kneel, and lift or push to inspect vehicles and equipment.

Schedule

This is a 7-day operation with multiple shifts, which may require “on-call” duty at times.

Pay

Annual salary between $74,860 - $89,000. Pay rate will be determined based on experience and may exceed the starting rate.

Benefits

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan with 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre- or post-tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each payday into your account; 100% vested after three years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based on standard weekly hours scheduled and accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, plus 1 mental health day, 2 floating holidays, and 1 volunteer day. Part-time employees are eligible for 8 company-paid holidays annually, plus 1 mental health day and 2 floating holidays.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.