Fleet Maintenance Operations Manager II
Ryder System, Inc. · Nashville, TN · 3 wk ago
Management$80k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule as appropriate. Must not repeat job title. Must not include Job ID etc. Must include only sections with real specific content. Must not include filler like "commensurate with experience". Must preserve all substantive info.
We need to parse the posting.
Key info:
- Summary Job Description: Ops Manager manages operations and personnel for locations with approx 820 truck units. Roles reporting: Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Technicians, Service Employees, Parts Responsible Person. Must accomplish results through direct involvement and limited delegation. Ensure customer needs while balancing financial, operating, quality, safety, asset targets. Manage location performance against metrics. Ensure compliance with company processes, SOPs, Standard Repair Practices. Adhere to Ryder Maintenance Ops policies. Developmental position for Senior Ops Manager. Competitive salary and yearly bonus. Full benefits package, 401k employer match, discount on shares. Shop Location - Nashville, TN. Shift - 1st Shift. Bonus Eligible.
- Essential Functions broken into categories: Operations Management, Labor Management, Customer Management, Financial Management, Asset Management, Quality Management.
- Additional Responsibilities: Performs other duties as assigned.
- Skills And Abilities: list bullet points.
- Qualifications: H.S. diploma/GED required. Associate's degree preferred. Bachelor's degree preferred. Three (3) years or more experience in an operations environment or demonstrated success in a Ryder role required. One (1) year to Two (2) years or more Supervisory experience required. Travel: 1-10%. Safety Sensitive Non-Regulated Tech DOT Regulated: No.
- Compensation Information: Pay Type Salaried Minimum Pay Range $80,000 Maximum Pay Range $84,000. Also mention annual bonus eligibility.
- Benefits Information: For all Full-time positions only: comprehensive health and welfare benefits (medical, prescription, dental, vision, life insurance, disability), paid time off for vacation, illness, bereavement, family and parental leave, tax-advantaged 401(k) retirement savings plan.
- Also earlier mention: full benefits package, 401k employer match, discount on shares.
We need to create sections: About the role (maybe summary), Responsibilities (essential functions), Requirements (maybe travel, safety?), Qualifications (education/experience), Skills (skills and abilities), Benefits, Pay, Schedule.
We must not create sections with filler. Ensure each section has substantive content.
We need to decide what goes where.
About the role: could be the summary job description paragraph(s) that describe role overall.
Responsibilities: essential functions broken down.
Requirements: maybe travel, safety sensitive, DOT regulated? Or could be under Qualifications. But we need a Requirements section if there is specific content like travel %, safety sensitive, DOT regulated. The posting includes "Travel: 1-10% Safety Sensitive Non-Regulated Tech DOT Regulated: No". That's a requirement. Also maybe "Three (3) years or more experience..." is qualification. We'll put experience under Qualifications.
Qualifications: education and experience.
Skills: skills and abilities list.
Benefits: benefits info.
Pay: compensation info (salary range, bonus eligibility).
Schedule: shift info (1st Shift). Also location maybe? But schedule section is for shift/hours. We have shift - 1st Shift. Could also include location but location is not schedule. We could put location in About the role or maybe a separate section? Not required. We'll include schedule: 1st Shift.
We must not include boilerplate like EEO, privacy policy, legal, etc. Remove those.
We must not include duplicated lines.
We must preserve all substantive info; do not invent or summarize away detail. So we need to keep specifics like numbers (820 truck units), roles reporting, etc.
We need to format as HTML: use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not include / or markdown fences.
We'll produce something like:
About the role
...
Then Responsibilities: maybe we can break into subheadings? But only allowed headings are those specific section headings. We cannot add extra headings like Operations Management etc. So we need to put all responsibilities under a single Responsibilities section, using - for each duty. Could group but still list items.
We need to preserve all substantive info; we can combine similar items but must not lose detail. We'll list each bullet from essential functions.
Let's extract essential functions bullet points:
Operations Management:
- Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
- Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity.
- Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.
- Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
- Oversee the execution of the Automated Planning System (APS).
Labor Management:
- Provides management, training and development of all personnel assigned.
- Responsible for Performance Management of all assigned personnel.
- Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
- Makes recommendations for future staffing based on changes to the business environment.
- Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
Customer Management:
- Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
- Responsible for execution of customer communication protocol.
- Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
- Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
- Conduct customer visits and annual reviews as required by the Customer Care Plan.
Financial Management:
- Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
- Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
- Responsible for the optimization of net maintenance cost per unit.
- Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
- Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.
- Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors.
- Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil.
- Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities.
- Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.
- Responsible for the successful execution of the Warranty process and maximizing warranty recovery.
- Ensure data integrity in the Shop Management Online system.
Asset Management:
- Directs his/her subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
- Evaluates needs and makes recommendation for shop tooling and equipment requirements.
- Responsible for the execution of Asset Management initiatives at the shop level.
- Management and oversight of vehicle specifications and vehicle in-service/out-service process.
- Provide input during business unit asset management review.
- Ensure all vehicles have required specifications in SAM.
- Responsible for successful execution of Parts Inventory management, policies and procedures.
- Collaborate with Rental in scheduling PM’s, utilization of assets to be ready at all times, subs, VMI, and wash log.
Quality Management:
- Responsible for successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work.
- Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
- Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
- Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list.
- Accountable for all Quality Metrics within the Shop.
- Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
- Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
- Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.
- Ensure Cleanliness and quality of repair for all maintained vehicles.
- Comply with Safety, State, and EPA regulations and requirements.
Additional Responsibilities: Performs other duties as assigned.
We'll include that as a bullet.
Now Skills And Abilities list:
- Demonstrated success at performance managing teams while leading, training, and developing the workforce, including effective delegation and oversight of assigned work
- Understanding of labor, financial operating, quality, safety and asset processes and related metrics
- Strong sense of personal accountability and a proven track record of achieving desired results
- Ability to communicate effectively both verbally and in writing
- Proficient in basic computer skills and in a Microsoft Office environment
- Ability to work with reporting systems to pull data for analysis and decision making (preferred)
- Demonstrated success to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record
- Experience using Microsoft word and excel intermediate preferred
- Experience with Fleet Management Software preferred
- Maintenance and Technical experience in a shop environment preferred
Qualifications:
- H.S. diploma/GED required.
- Associate's degree preferred.
- Bachelor's degree preferred.
- Three (3) years or more experience in an operations environment or demonstrated success in a Ryder role required.
- One (1) year to Two (2) years or more Supervisory experience required.
- Travel: 1-10%
- Safety Sensitive Non-Regulated Tech
- DOT Regulated: No
We could put travel, safety, DOT under Requirements section.
But we also have location (Nashville, TN) and shift (1st Shift) and bonus eligible.
We need Benefits section: include full benefits package, 401k employer match, discount on shares, plus the detailed benefits info.
Pay section: Pay Type Salaried Minimum Pay Range $80,000 Maximum Pay Range $84,000; also mention yearly bonus eligibility.
Schedule section: Shift - 1st Shift.
We might also include location in About the role or maybe a separate section but not required. We'll include location in About the role paragraph.
Now we must ensure we don't create sections with filler. All sections have content.
Now produce HTML.
We'll need to escape any special characters? Not needed.
We'll produce:
About the role
The Ops Manager manages operations and personnel for locations with approximately 820 truck units. Reporting roles include Operations Supervisors, Technicians‑In‑Charge, Customer Service Coordinators, Technicians, Service Employees, and a Parts Responsible Person. The position requires direct involvement with limited delegation to meet business objectives, labor requirements, and customer needs while balancing financial, operating, quality, safety, and asset targets. The Ops Manager ensures location performance against metrics, compliance with company processes, SOPs, and Standard Repair Practices, and adherence to Ryder Maintenance Operations policies. This role may serve as a developmental step toward a Senior Operations Manager position, offering career‑path growth within Ryder. The position is based in Nashville, TN and is eligible for a competitive salary, yearly bonus, full benefits package, 401(k) employer match, and a discount on company shares.
Then Responsibilities:
Res
for prose. We must not include / or markdown fences. We'll produce something like:
About the role
...
Then Responsibilities: maybe we can break into subheadings? But only allowed headings are those specific section headings. We cannot add extra headings like Operations Management etc. So we need to put all responsibilities under a single Responsibilities section, using- for each duty. Could group but still list items.
We need to preserve all substantive info; we can combine similar items but must not lose detail. We'll list each bullet from essential functions.
Let's extract essential functions bullet points:
Operations Management:
- Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
- Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity.
- Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.
- Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
- Oversee the execution of the Automated Planning System (APS).
Labor Management:
- Provides management, training and development of all personnel assigned.
- Responsible for Performance Management of all assigned personnel.
- Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
- Makes recommendations for future staffing based on changes to the business environment.
- Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
Customer Management:
- Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
- Responsible for execution of customer communication protocol.
- Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
- Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
- Conduct customer visits and annual reviews as required by the Customer Care Plan.
Financial Management:
- Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
- Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
- Responsible for the optimization of net maintenance cost per unit.
- Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
- Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.
- Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors.
- Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil.
- Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities.
- Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.
- Responsible for the successful execution of the Warranty process and maximizing warranty recovery.
- Ensure data integrity in the Shop Management Online system.
Asset Management:
- Directs his/her subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
- Evaluates needs and makes recommendation for shop tooling and equipment requirements.
- Responsible for the execution of Asset Management initiatives at the shop level.
- Management and oversight of vehicle specifications and vehicle in-service/out-service process.
- Provide input during business unit asset management review.
- Ensure all vehicles have required specifications in SAM.
- Responsible for successful execution of Parts Inventory management, policies and procedures.
- Collaborate with Rental in scheduling PM’s, utilization of assets to be ready at all times, subs, VMI, and wash log.
Quality Management:
- Responsible for successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work.
- Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
- Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
- Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list.
- Accountable for all Quality Metrics within the Shop.
- Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
- Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
- Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.
- Ensure Cleanliness and quality of repair for all maintained vehicles.
- Comply with Safety, State, and EPA regulations and requirements.
Additional Responsibilities: Performs other duties as assigned.
We'll include that as a bullet.
Now Skills And Abilities list:
- Demonstrated success at performance managing teams while leading, training, and developing the workforce, including effective delegation and oversight of assigned work
- Understanding of labor, financial operating, quality, safety and asset processes and related metrics
- Strong sense of personal accountability and a proven track record of achieving desired results
- Ability to communicate effectively both verbally and in writing
- Proficient in basic computer skills and in a Microsoft Office environment
- Ability to work with reporting systems to pull data for analysis and decision making (preferred)
- Demonstrated success to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record
- Experience using Microsoft word and excel intermediate preferred
- Experience with Fleet Management Software preferred
- Maintenance and Technical experience in a shop environment preferred
Qualifications:
- H.S. diploma/GED required.
- Associate's degree preferred.
- Bachelor's degree preferred.
- Three (3) years or more experience in an operations environment or demonstrated success in a Ryder role required.
- One (1) year to Two (2) years or more Supervisory experience required.
- Travel: 1-10%
- Safety Sensitive Non-Regulated Tech
- DOT Regulated: No
We could put travel, safety, DOT under Requirements section.
But we also have location (Nashville, TN) and shift (1st Shift) and bonus eligible.
We need Benefits section: include full benefits package, 401k employer match, discount on shares, plus the detailed benefits info.
Pay section: Pay Type Salaried Minimum Pay Range $80,000 Maximum Pay Range $84,000; also mention yearly bonus eligibility.
Schedule section: Shift - 1st Shift.
We might also include location in About the role or maybe a separate section but not required. We'll include location in About the role paragraph.
Now we must ensure we don't create sections with filler. All sections have content.
Now produce HTML.
We'll need to escape any special characters? Not needed.
We'll produce:
About the role
The Ops Manager manages operations and personnel for locations with approximately 820 truck units. Reporting roles include Operations Supervisors, Technicians‑In‑Charge, Customer Service Coordinators, Technicians, Service Employees, and a Parts Responsible Person. The position requires direct involvement with limited delegation to meet business objectives, labor requirements, and customer needs while balancing financial, operating, quality, safety, and asset targets. The Ops Manager ensures location performance against metrics, compliance with company processes, SOPs, and Standard Repair Practices, and adherence to Ryder Maintenance Operations policies. This role may serve as a developmental step toward a Senior Operations Manager position, offering career‑path growth within Ryder. The position is based in Nashville, TN and is eligible for a competitive salary, yearly bonus, full benefits package, 401(k) employer match, and a discount on company shares.
Then Responsibilities:Res