Fleet Maintenance Operations Management Trainee

At Ryder, our most important competitive advantage is our people. As an Operations Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

About the role

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires working cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills, and resources to develop your operations & fleet maintenance background. The ideal path of progression in this role is an Ops Supervisor.

Relocation within the business unit at the conclusion of the training program is required. Performs other duties as assigned.

Responsibilities

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Requirements

• Bachelor's degree required.
• One (1) year or more customer service with issues resolution experience preferred.
• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages (advanced required).
• Basic understanding of Business Finance, controls, and metrics (beginner required).

Benefits

• Competitive pay & fast growth.
• Full benefits package including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Discount on shares.

Pay

Salaried position with a pay range of $55,000 annually, paid weekly. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Schedule

1:00 PM start, Monday - Friday.

Ryder has been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, and one of “Reader's Choice Excellence Awards” by Inbound Logistics. Ryder also has the largest EV footprint in the U.S. and has received Verizon’s "Supplier Environmental Excellence Award".