Operations Management Trainee

About the role

This is a cross-functional, hands-on training experience that positions you to lead at the intersection of operations, customer success, and business performance.

Responsibilities

• Coordinate with the rental department to ensure maximum utilization without compromising lease customers
• Partner with Sales staff on customer calls for new business and increased customer satisfaction
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize running costs and maintenance overhead
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
• Ensure accurate PM scheduling and follow up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility
• Performs other duties as assigned

Requirements

• Bachelor's Degree
• 1 year or more in customer service with issues resolution experience
• Strong PC knowledge/skills to include spreadsheet and word processing software packages
• Basic understanding of Business Finance, controls and metrics

Qualifications

• Detail oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Instills commitment to organizational goals
• Capable of multi-tasking, highly organized, with excellent time management skills; able to prioritize work
• Flexible to operate and self-driven to excel in a fast-paced environment
• Strong mechanical skills
• Effective interpersonal skills; excellent influencing skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team

Skills

• Detail oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Instills commitment to organizational goals
• Capable of multi-tasking, highly organized, with excellent time management skills; able to prioritize work
• Flexible to operate and self-driven to excel in a fast-paced environment
• Strong mechanical skills
• Effective interpersonal skills; excellent influencing skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team

Benefits

• Dental
• Vision
• Medical
• 401(k)
• Paid Time Off

Pay

• Salaried
• Minimum Pay Range: $55,000
• Maximum Pay Range: $55,000

Schedule

• 8 AM to 4:30 PM