Fleet Maintenance Advisor

This is a hybrid role based out of our Support Center in Franklin, TN, with Monday through Thursday in the office and Fridays as a designated work-from-home day.

About the role

Call center-based automotive repair specialist responsible for analyzing vehicle maintenance and repair requests from external providers, advising field operations on the most cost-effective service, and authorizing work. Facilitates payment for requested service with purchase order and virtual card issuance, records vehicle maintenance history in an electronic enterprise asset management database, and administers and negotiates vehicle warranty claims across the enterprise.

Responsibilities

• Answers inbound inquiries from internal and external customers via phone, fax, and electronically.
• Creates and accurately enters maintenance work orders in the Fleet Maintenance system.
• Analyzes data and information to assist in repair decision making.
• Authorizes payment to suppliers, including billing reconciliations.
• Makes outbound calls to answer customer inquiries as needed.
• Responsible for following established maintenance policies, procedures, and processes.

Requirements

• Bachelor's degree preferred; 1-3 years experience with fleet, maintenance, dealerships, or service centers.
• 1-3 years experience in a customer service position.
• Must be proficient in Microsoft Office tools.
• Knowledge of maintenance policies, procedures, and processes.
• Ability to gather data and information to problem solve.
• Ability to make sound business decisions by utilizing data and information.
• Ability to handle and resolve customer concerns.
• Ability to speak, read, and write fluently in English is required.
• You MUST BE physically located in the United States while performing this job.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to: sit, stand, and walk; use hands and arms to handle, feel or reach; speak and hear; use close vision abilities.
• Occasionally required to: lift or move up to 25 lbs; stoop, kneel, crouch, or crawl.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Noise level: low to moderate.
• Adverse conditions: minimal.

Pay

Pay range: $45,818.00 - $76,364.00. This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.

Benefits

• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Other programs and perks.

Schedule

Hybrid schedule: Monday through Thursday in the office, Fridays as a designated work-from-home day.