Fleet Coordinator

Duties And Responsibilities

• Communicating quote rates and service capabilities
• Processing orders as they arrive
• Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicable
• Gathering feedback, identify trends, and bringing new ideas to improve the customer experience
• Entering time-sensitive order information accurately into computer systems
• Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
• Ensuring customer location and contact information is up to date and accurate in computer systems
• Performing other duties as requested

Education And Professional Experience

• A High School Diploma or GED required
• A College Degree preferred
• 1+ year trucking industry experience preferred
• A highly organized individual with great communication skills
• The ability to thrive in a fast-paced environment with heavy email/phone/messaging volume
• Computer skills required: Microsoft Office Suite, familiarity with Transportation Management Systems

World Group Benefits/Perks

• Competitive compensation
• Comprehensive Benefits package: Medical, Prescription, Dental, Vision, Life, AD&D, & Disability insurance
• Employee Assistance Program
• Financial planning 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility